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How do I use the P2P function for Wisenet mobile viewing of my NVR?

  • Updated

Applies to Models: ARN, QRN, XRN, PRN, and HRX series recorders

To maintain standards, Hanwha Vision uses the web UI for all knowledge base articles about product configuration. Open Chrome, enter the IP Address of your device into the URL bar, and press enter. If you are not using the web UI to configure your device, please refer to the user manual for your product.

Summary

The P2P function is a cloud service that allows the mobile app full access to compatible recorders for viewing live video, PTZ controls, fisheye de-warping, search and playback, and bookmarks. This feature eliminates the configuration of multiple port forwarding rules on your router, DDNS, or static IP addresses. This article provides instructions for using the P2P function in NVR to and configure mobile viewing of an NVR using Wisenet Mobile.

Video

NOTE: If the P2P fails to automatically establish connectivity in our newer 
NVRs, open the HTTP and RTSP ports on the client's router and forward them 
to the NVR's internal IP.

You can test the DDNS connection by entering the following into a browser on 
a device, not on the client's network: 
https://ddns.hanwha-security.com/<Product ID>

If the connection succeeds, the NVR will ask for login credentials. If it 
fails, you will see the client's current public IP. This will verify that 
the recorder has registered itself.

Configuring Mobile Viewing

To use the P2P function, click Network > DDNS & P2P and check the Enable checkbox.

NOTE: If P2P fails to get to our cloud servers, P2P may not work on that 
network due to network/ISP restrictions or the network settings being
incorrect to access the Internet. Check Subnet Mask, Default Gateway, and 
DNS settings. If P2P is not possible on your site, manually open ports 
and route traffic to the NVR via consultation with the clients' ISP.

P2P_edit.png

Wisenet Mobile

To configure the P2P function in Wisenet Mobile:

  1. Click the Device button then the Plus (+) symbol.
    mceclip1.png

  2. Click the QR button.
    mceclip2.png

    If the QR scan succeeds, you will automatically go to the add device screen.

  3. Enter a Name for your site and the ID and Password of the user account, then click OK. 
    mceclip3.png

Wisenet Viewer

To use the P2P function in Wisenet Viewer:

  1. Log in to Wisenet Viewer.

  2. Click the Settings icon. 



  3. Click DDNS & P2P register. 



  4. In the NVR, retrieve the Product ID.


  5. Enter the Product ID and the ID and Password.

  6. Check the Save ID and Password checkbox, then click Register.


 

 

 

 

 

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