Applies to Models: SHR and SPR Series DVR's

Summary:

Hanwha Vision America regrets to inform you that the DDNS service for the SHR and SPR series recorders has been discontinued effective 1st January 2021 at 0:00 AM (GMT+9).

Explanation of Behavior:

• The DDNS service provides remote access to a DVR that uses a dynamic or DHCP IP address from your Internet Service Provider by tracking the current IP address via a friendly name.

Resolution:

• If the affected model DVRs are still being used, please use an alternate solution for remote access if needed. Alternative options include using an ISP-provided static IP address, a VPN, or a DDNS managed by another device. DDNS services (free or paid) are available on a variety of routers or via PC software.
• If you are using an ISP-provided Static IP address or a VPN for remote access, or you are not using the DVR remotely, then the discontinuation of the DDNS service will have no effect.