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How do I capture the logs from Wisenet Viewer?

  • Updated

Applies to Models: Wisenet Viewer

Summary:

Should support need log files to address any issues with your software, please follow the steps below.

Step By Step Guide:

1. Log in to Wisenet Viewer

2. Click on the gear icon in the top left of the application (Figure 1)

 

mceclip0.png

Figure 1

 

3. Click on Maintenance (Figure 2)

 

Figure 2

 

3. Click Open on the line for Log (Figure 3)

 

mceclip4.png

Figure 3

 

4. This will open Windows Explorer to the location of the logs (Figure 4)

NOTE: The path to the logs in Windows is:
C:\Users\Public\Documents\WisenetViewer

 

mceclip3.png

Figure 4

5. Zip the "Logs" directory to a .zip file by right clicking on Logs selecting Send to > Compressed (zipped) folder and provide the zip file to your support agent. (Figure 5)

Figure 5

 

 

 

 

 

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