Applies to Models: ARN, XRN, QRN, PRN, HRX series recorders with internal switches

Summary:

Sometimes, your Hanwha NVR does not detect your Hanwha cameras right out of the box. Most often, this is caused by a pre-configured camera or bad network configuration on the NVR. This article provides the instructions to reset and reconfigure the NVR and cameras back to their factory default state.

NOTE: This process will only work with Hanwha cameras that are directly 
connected to Hanwha NVRs with internal switches. All other Hanwha NVRs need 
to be configured via manual mode. If you are using a 3rd party NVR, refer to 
your owner's manual.

Step By Step Guide:

To reset and reconfigure the NVR and cameras:

1. Ensure the cameras and NVR are in their factory default state.
   

   NOTE: Refer to the following articles for reset information:
   For NVRs - How to factory reset your NVR and NVR password 
   For cameras - How do I factory reset a Hanwha camera?

2. Factory reset the unit then power up the NVR.
   
   The configuration wizard will prompt you to create a password.
   
   
3. After setting up your password, proceed through the Setup Wizard until you are prompted to select an IP address for Network 1 and Network 2.
   

   NOTE: All Hanwha cameras ship with a default IP of 192.168.1.100; they are 
   also defaulted to DHCP. The NVRs ship with DHCP enabled on Network 1 
   (Camera). Always be sure that the IP address of Network 1 is NOT in the 
   same range as Network 2.
   
   Example of incorrect setup: 
   IP: 192.168.1.200
   Subnet Mask: 255.255.255.0
   It is in the same range as:
   IP: 192.168.1.100
   Subnet Mask: 255.255.255.0
   Both of the addresses above are in the same range.
   
   Make sure your camera network is NOT in the same range as the client's 
   existing network. Always verify the customers IP range BEFORE setting up 
   the recorder; failure to do so will cause multiple issues, primarily the 
   failure to detect the cameras.

4. Continue to follow the Setup Wizard.
   
   
5. You will be asked if you want PnP mode enabled. Enabling PNP mode allows the Hanwha NVR to automatically detect Hanwha Cameras that are in a factory default state.
   

   NOTE: PnP mode makes camera registration easy, but it does not work 
   reliably with external switches, third-party cameras, and multi-sensor 
   cameras. If you need to use any of these devices, do not enable PnP mode.

6. If the cameras have a password, choose no option since you defaulted your cameras.
   
   
7. Enter the password to set for your factory defaulted cameras.
   
   
8. If you have completed the Setup Wizard in PnP mode and some or all of the cameras are not present, you may need to reboot them by unplugging them from the NVR and plugging them back in.

An alternative method is to enter the camera's current password in the NVR's camera registration menu. This assumes the cameras have valid IP addresses that can communicate to the NVR.