Skip to main content
Back to Hanwha Vision Tech Support Portal

How do I export Wisenet WAVE event logs from the WAVE desktop client?

  • Updated

Applies to: Wisenet Wave Desktop Client 

Summary:

WAVE Event Logs keep a record of all system events. To speed up and simplify the troubleshooting processes, you might be asked to provide us with WAVE server or camera Event Logs taken from the Wave desktop client.

Step By Step Guide:

1. Log in to the Wave Desktop client with the username "admin" or a user with admin rights.

2. Press CTRL+L to bring up the Event logs or right-click "Events" and select "Event Logs" (Figure 1)

 

1.PNG

Figure 1

 

3. Filter events by choosing the start and end date.

4. Select "Any Server Issue" if troubleshooting server-related issues or "Any Camera Issue" if troubleshooting camera-related issues.

5. Select "Any Server/Camera" and choose "Any Action".

6. Right-click anywhere on the search results, choose "Select All," then select "Export Selection to File" (Figure 2)

 

2.PNG

Figure 2

 

5. Export as HTML and provide a copy to Tech Support. 

 

Related articles