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How do I configure my NVR/DVR to accept remote connections?

  • Updated

Applies to Models: XRN, QRN, PRN, HRX, HRD, & ARN recorders

To maintain standards, Hanwha Vision uses the web UI for all knowledge base articles about product configuration. Open Chrome, enter the IP Address of your device into the URL bar, and press enter. If you are not using the web UI to configure your device, please refer to the user manual for your product.

Summary:

NVRs, DVRs, and cameras can be accessed remotely using various communication protocols. First, your network administrator must confirm that network traffic is properly routed. To activate routing, obtain the Public IP address assigned by your Internet Service Provider (ISP). DDNS allows devices with a Dynamic IP address provided by their ISP to be accessed through a static method, eliminating the need for a Static IP address. This process is required if the customer's site configuration does not allow the P2P option to function properly.

This article provides instructions for configuring a DVR/NVR to accept remote connections.

NOTE: Hanwha Vision recommends that only an experienced network technician 
make these changes. This process involves opening ports to the internet 
which is a security risk. Another option would be for the client to use a 
VPN connection into their network; however, this option is not possible 
for mobile devices since connecting to a VPN via mobile would route all 
of your mobile traffic through the clients VPN.

Step By Step Guide: 

NOTE: DDNS does not open ports for you, unless you use the Quick Connect feature.
Quick Connect needs UPnP enabled on the network so you will need to check if 
the ports you need are open from a network outside of the NVR/DVR's local 
network. Hanwha Vision recommends that only an experienced network technician
make these changes.

For a list of the ports commonly used by our recorders, refer to the following
article: What are the default port numbers on my Hanwha cameras and NVRs?

The Port menu for the NVR/DVR is found under Setup > Network > Interface > Ports
Any ports reading closed need to be set to open and traffic routed to the 
NVR/DVR's IP address on the internal network.

Creating a DDNS Account

To create a DDNS account:

  1. Access our free Hanwha DDNS site. 
    NOTE: Hanwha's DDNS service allows the system administrator to connect 
    to the NVR/DVR using a unique system ID that must be created at the 
    DDNS portal instead of a dynamic WAN IP.
  2. Click under the Signup option.

  3. Fill in the required information and complete the account signup.
  4. Log in with the newly created account. 
  5. Go to the MY DDNS option and create a unique device ID.

Enabling DDNS on an NVR

To enable DDNS:

  1. Log in to your NVR via Chrome and navigate to Network > DDNS.

  2. Enable DDNS for Network 2.

  3. Select your DDNS service.  
    NOTE: https://ddns.hanwha-security.com/ is our free DDNS server operated 
    by Hanwha in our HQ in Korea, if your ISP is not allowing connections to 
    non North America Servers, then you will need to use the other DDNS 
    options on the list.
  4. Enter the Product ID you created on our site.

  5. Check the Quick Connect checkbox then click OK.
      
    NOTE: DDNS is similar to call forwarding in that all it does is forward 
    you to the client's public IP. The recorder will ping the DDNS server 
    daily providing the server a known public IP. If your port forwarding 
    rules are not properly configured, you will fail to log in.

 

 

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