Applies to Models: WAVE servers with iDRAC controllers installed

Summary:

Hanwha WAVE servers that are being built with Dell iDRAC LifeCycle controller cards have the ability to output reports. Our support group needs these reports to process their internal support tickets. This article provides instructions for servers that cannot successfully log in to the Windows environment.

Video:

Step By Step Guide:

To export the SupportAssist logs via the BIOS using iDRAC:

NOTE: You will need a thumb drive to collect the logs.

1. Press F10 while booting the server.
   
   
2. Click Hardware Diagnostics > Export SupportAssist collection.
   
   
   
3. Check the box to agree to the terms and conditions, then click Next.
   
   
   
4. Check the System Information and Storage Logs checkboxes.
   
   
   
5. Select the USB Drive radio button.
   
   

   NOTE: Hanwha Vision America does not recommend saving to network shares.

6. Click Next.
   
   
7. Send the logs to Hanwha support for analysis.
   

   NOTE: The default Username is normally root and the Password is normally 
   calvin. Check the Dell EMC tab to see that particular unit's password 
   (refer to image).