Summary

This article provides instructions on how to reset most Hanwha cameras if you are locked out due to forgotten credentials or if the camera is unresponsive. It also explains how to reset a camera through the Web UI to clear unwanted configuration settings.

Resetting a Camera

To perform a full hardware reset:

1. Hold the RESET button for 5 seconds while the unit is powered on (not during bootup).

   NOTE: Refer to the manual of your model for more detailed information about 
   the RESET button location. The button is recessed and either blue or white 
   in color.
   
   

   IMPORTANT: The RESET button process will wipe all information. Only use 
   this if no other option exists. 

2. Release the RESET button, and the unit will reboot on its own.
   

   NOTE: This process will reset all of the settings in the camera, including 
   defaulting the IP address to 192.168.1.100. If DHCP is present on the 
   network, the unit will obtain an address automatically.

3. Open your browser and enter the camera IP address in the URL bar, then press Enter.
   
   
4. Enter new credentials for the camera then click Apply.
   
   
5. Enter your new credentials and log in to the camera.

NOTE: No recorded information on the Micro SD cards will be lost but third-party 
applications in the Open Platform section will be removed by this process.

Removing Misconfigured Settings

To remove misconfigured settings:

1. Open your browser and enter the camera IP address in the URL bar, then press Enter.
   
   
2. Enter new credentials for the camera.
   

   NOTE: If you do not know the credentials, you will need to reset the device 
   physically at the device.

3. Click the Gear icon () in the center top of the interface.
   
   

4. On the left-hand sidebar, select System  > Upgrade  / Restart.
   
   
   
   

5. Click the RESET button.

NOTE: You can choose to default the camera completely or retain the IP 
information by checking the Except network parameter & open platform box. This 
option can retain Open Platform applications on certain models.