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How do I re-image a WRN series WAVE recorder?

  • Updated

Applies to Models: WRN-1610S & WRN-810S recorders, as of 01/01/2021

Summary:

Due to the nature of the WRN series recorder running Linux, in some cases, such as losing the administrator password, you may need to re-image the operating system. If Hanwha Vision releases any updates for this model recorder, they will be through an ISO that has the drivers and updates contained within that ISO.  This would necessitate a re-image of the Linux OS on this recorder. This article walks you through the process to accomplish this update. 

NOTE: If you need to update the WAVE VMS server or client software version, 
there is no need to perform a re-image. Refer to WAVE: Updating the Software 
for information on updating the VMS. Refer to the WAVE VMS web site to download 
and manually install the Linux packages. 
WARNING: You will need a blank 8GB or larger USB drive to perform this process.  
If you use a smaller drive, the process will fail with an error. This process 
will reformat your USB drive and erase all the data stored on it. We recommend 
using a brand new USB drive for this process. If a new USB drive is 
unavailable, copy off all data from the drive before performing these steps.

Video:

Step By Step Guide:

To re-image a WRN series WAVE recorder:

  1. Connect a USB keyboard and mouse to the WRN unit.
    NOTE: The initial stages of re-imaging require a physical keyboard. 
    On-screen keyboards are not available in the re-image process.
  2. Back up your WAVE configuration, if possible.
    NOTE: Even though you might be locked out of the WRN Linux desktop, 
    in some cases, if you can log into the WAVE system from a client 
    workstation or the WAVE Sync website, you can backup the License keys 
    and the WAVE database.
  3. Go to the Balena site to download the utility to make a bootable USB drive.

  4. Download Balena Etcher.
     
    NOTE: Etcher is very simple, you select your source file, your 
    destination drive, and burn the image.
  5. Download the latest ISO for the WRN.
  6. Once the ISO is downloaded, create your bootable image using Etcher, select your source file (the downloaded ISO) and the destination drive (your USB stick). 

  7. When Etcher is complete, plug the USB Drive into a blue USB 3.0 port on the rear of the WRN unit.

  8. Repeatedly press the F5 key during WRN boot until it beeps then enter the BIOS Boot Menu.

  9. Select the USB device.

    NOTE: The name shown above will be different depending on the brand of the USB drive.
  10. Press the Enter key to select the first highlighted option.

    NOTE: Ignore the following errors.
    Partclone will show progress bars for the first half of the image process.
    NOTE: This will take roughly 5 minutes. After the progress bars are 
    complete, you will receive two warning prompts for confirmation that 
    existing files will be deleted and overwritten.


  11. Type Y then press the Enter key to proceed with both prompts.

    Partclone will take roughly 5 minutes to complete.


  12. Select the option to Poweroff then click OK.


  13. Remove the USB drive from the WRN.

  14. Cycle power to the WRN.
NOTE: Contact Support at one of the following addresses for the Linux password:
North America Support: techsupport@hanwha.com 
European Union Support: eucctv.help@hanwha.com
Addendum: Should WAVE not recognize the recording drive(s) in Linux upon system 
recovery, refer to the following article to properly remount them for WAVE usage:
Why doesn't my hard drive appear in my Linux-based WAVE server?

 

 

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