Applies to: WAVE Mobile Appy

Summary

This article provides instructions for collecting WAVE Mobile debug logs on Android devices using the Android SDK Platform Tool. 

Prerequisites

Before collecting debug logs, make sure the WAVE Mobile app is allowed to access the internal storage of the Android device. Since these settings vary per manufacturer, check the instructions for your specific device to enable the permissions per app and enable it for WAVE Mobile. Usually, this option can be found under Settings > Permission.

Collecting Debug Logs via Android

To collect debug logs via Androd:

1. Download and extract the Android SDK Platform Tool to an easily accessible directory (e.g., C:\platform-tools_r34.0.5-windows\platform-tools).
   
   
2. Enable Developer options and USB debugging on your Android device. 
   
   
3. Connect your Android device to your computer via a USB cable. You may need to unlock your device to grant access to the computer.
   
   
4. Open the Command prompt and navigate to the extracted SDK directory.
   
   
   
   
5. Type adb devices to confirm the device is recognized.
   
   If everything was set up properly, you will see the device name and serial number.
   
   
   

   NOTE: If listed as Unauthorized, unlock your phone to authenticate 
   and grant access to the computer.

6. Run the following command to start the log collector: adb logcat -c && adb logcat > mobile_client.log
   
   
7. Close WAVE Mobile and relaunch taking note of the time.
   
   
8. Long press the version number for 10 seconds and confirm VERBOSE Log Level is enabled. 
   
   
   

   NOTE: If there is an issue during the stream playback, connect to 
   the Wisenet WAVE system and view the camera’s stream. If you 
   experience a cloud connectivity issue, wait for at least one minute 
   after the unreachable flag appears on the cloud system. Repeat the 
   scenario several times to make sure the issue can be reproduced.

9. Close WAVE Mobile and take note of the time.
   
   
10. In the Command prompt, press Ctrl + C to stop the log collector.
    
    
11. Go to the Android SDK tool folder and copy the mobile_client.log.
    
    
    
    
12. Share the log ID with the Technical Support team for further investigation.