Applies to: HealthPro Bridge

Issue Summary

AXIS cameras are not appearing in HealthPro Bridge during the discovery process.

Resolution

To resolve the issue:

1. Ensure the VAPIX version is v1.0 or higher.
   
   Refer to the AXIS website for instructions on determining the VAPIX version for your device and firmware.
   
   
2. Confirm that HealthPro Bridge can access the AXIS cameras over the network. They must be on the same subnet or accessible through the same gateway.
   
   
3. If HealthPro Bridge is installed on a WAVE server or the AXIS cameras are used on a WAVE server, follow these steps to disable auto-discovery.
   
   a. Log in to your Wisenet WAVE system.
   
   b. Navigate to the Main Menu, then System Administration (Ctrl+Alt+A).
   
   c. Click the General tab.
   
   d. Under System Settings, uncheck the box next to Enable devices and servers auto discovery. 
   
   d. Click OK to apply changes.
   
   
   
   
4. Using the camera’s web interface, navigate to the AXIS camera settings, and ensure the following Network discovery protocols are enabled:
   
   Bonjour
   
   UPnP
   
   WS-Discovery
   
   
   
   
5. In the camera’s web interface’s network settings, verify that the AXIS camera is using the default HTTP or HTTPS ports. Supported ports are: 80 or 443.
   
   
6. If all of the above conditions are met but HealthPro Bridge still cannot discover the AXIS camera, run the discovery_bonjour.exe file (download) on the PC where HealthPro Bridge is installed.