Applies to: OnCloud

Summary

This article provides troubleshooting tips to try when encountering issues with Edge Recording. 

Recording Issues

If the camera is not recording video:

1. Check the power and connectivity.
   
   
   • Verify that the camera is powered on.
   • Verify that the camera is connected to the network.
     
     
2. Check the storage.
   
   
   • Verify that the SD card is installed.
   • Verify that the SD card is formatted.
   • Verify that the SD card has space.
     
     
3. Check the settings.
   
   
   • Verify that the audio format is AAC.
     
     
4. Check the firmware.
   
   
   • Update the camera firmware to the latest version.

Playback Issues

If you have trouble playing back video:

1. Check the power and connectivity.
   
   
   • Verify that the camera is powered on.
   • Verify that the camera is connected to the network.
     
     
2. Check the power and connectivity.
   
   
   • Verify that the SD card is installed.
     
     
3. Check the browser.
   
   
   • Clear your browser cache.
   • Update your browser to the latest version.

      

Playback starts earlier than requested time on iOS

This is a known issue on iOS with the current release.

NOTE: This does not affect web users or Android users.

• Use the web or Android to avoid this issue.

This can occur when scrubbing or when choosing a specific time using the control.

1. • Playback starts with the beginning of the chunk that contains the requested time.
     
     
   • This can result in playback starting 10-15 seconds earlier than expected.