Summary

This article provides instructions for submitting a new support request.

Submitting a New Request

To submit a new support request:

1. Access Hanwha Vision Support and log in.
   
   
2. In the top right corner, click Submit a Request.
   
   
3. Select your region from the drop-down menu, then click OK.
   
   
4. Click Submit a Request.
   
   
   
   
5. Click +Add > Ticket.
   
   
   
   
6. Enter the following information in the form: 
   
   * Model
   * Serial Number
   * Firmware version
   * VMS manufacturer
   * Version
   * Driver Pack
   * Detail of the issue
   * Callback time
   
   
7. Click Submit as New.