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How to setup Queue Management and interpret the reports

  • Updated

Applies to: Network cameras

Summary:

This article provides details on the Queue Management setup and how to interpret the reports.

Queue Management:

Suppose we have the following Queue management setup, with three queues named Orange1, Yellow2, and Green3.

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The system uses three parameters to specify the Level of detection: Maximum, High, and Medium # of people. The parameter for Medium adjusts automatically as the parameters for High and Maximum are calibrated.

Each queue may trigger two types of events based on the level of detection: High event or Medium event.
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For example:

Orange1 – High             Orange1 – Medium

Yellow2 – High               Yellow2 – Medium

Green3 – High               Green3 – Medium

The number of people in a queue’s High event or Medium event follows this simple formula:

 Medium # of People ≤ # of People in a queue’s Medium event < High # of People

 High # of People ≤ # of People in a queue’s High event ≤ Maximum # of People

In our example,

Medium # of People = 2

High # of People = 4

Maximum # of People = 8

Therefore, the Number of people in a queue’s Medium event would be greater than or equal to 2 and less than 4, which equals 2 to 3.

The Number of people in a queue’s High event would be greater than or equal to 4 and less than or equal to 8, which equals 4 to 8.

The Minimum duration specifies the minimum number of seconds that a person must be present in a queue, for the data to be recorded in that queue’s High event or Medium event.

Interpreting Reports and Graphs

In the graphs and reports:

  • QueueName – Average refers to the average count of people in the queue during the duration.

  • QueueName – High or QueueName – Medium refers to the total minutes in which the number of people was equal to the amount specified by the formulas for the number of people in a queue’s High event or Medium event.

In our example,
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  • Orange1 – Average on 3/17: represents the average count of people that were in Queue Orange1 on 3/17.

  • Yellow2 – Average on 3/17: represents the average count of people that were in Queue Yellow2 on 3/17.

  • Green3 – Average on 3/17: represents the average count of people that were in Queue Green3 on 3/17.

  • Orange1 – High on 3/17: represents the number of minutes that there were 4 to 8 people in the queue Orange1 on 3/17.

  • Orange1 – Medium on 3/17: represents the number of minutes that there were 2 to 3 people in the queue Orange1 on 3/17.

  • Yellow2 – High on 3/17: represents the number of minutes that there were 4 to 8 people in the queue Yellow2 on 3/17.

  • Yellow2 – Medium on 3/17: represents the number of minutes that there were 2 to 3 people in the queue Yellow2 on 3/17.

  • Green3 – High on 3/17: represents the number of minutes that there were 4 to 8 people in the queue Green3 on 3/17.

  • Green3 – Medium on 3/17: represents the number of minutes that there were 2 to 3 people in the queue Green3 on 3/17.
NOTE: A queue’s High event or Medium event is triggered when the number of 
people specified have stayed in the queue for longer than the Minimum duration 
of 10 seconds.

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