Applies to: WAVE

Summary:

If issues go beyond a Hanwha Technical Support agent's ability to resolve them in the WAVE software, logs from the affected system must be collected. Verbose logging records a full track of everything the application does. This article provides instructions for enabling Verbose logging and viewing the logs.

Step By Step:

Enabling Verbose Logging

To enable Verbose logging:

1. Log in to the WAVE Client.
   
   
2. Press CTRL+ALT+A on your keyboard.
   
   
3. Click the Advanced tab, then select Logs Management and check the box next to the Server in question.
   
   
   
4. Click Settings.
   
   
   
5. Change the Logging Level to Verbose.
   
   
   

6. Configure the following, if needed:

   • Limit Max Volume – the maximum total size of the log files. Once the size hits the limit, the oldest records will be erased.
     
     
   • Split File by Size – the size of a single log file. Once the size hits the limit, the new file will be created until the maximum volume limit is reached by all log files.
     
     
   • Split File by Time – if enabled, the new file will be created once in a specified period (12 hours in the example above) until all log files reach the maximum volume limit.
     
     
   • Reset to Defaults – reverts settings to the original ones.
     
     
7. Click OK.
   
   You may be able to give the password to the admin account.
   
   
   
8. Click OK at the bottom of the screen.

Viewing Verbose Log Files

To view Server Logs in a Web browser:

1. Log in to the WAVE Client.
   
   
2. Right-click the server in the resource tree.
   
   
3. Select Server Logs. 
   
   The log will open in a Web browser.