Applies to: Wave
Summary:
Wave Advanced Server Settings are for diagnostic and troubleshooting purposes only. By default, the server and client logging level is set to a very basic logging level so as not to overload the computer in question.
NOTE: This article covers enabling the logging level for diagnostic
purposes only;once your issue is resolved, these steps should be reversed
to reduce system overhead.
Step By Step Guide for Windows-based Wave Server Level Logging:
1. Open your browser
2. Enter the IP of your Wave server followed by:7001
NOTE: The port of 7001 can be modified. Adjust the port entry to match
your custom port
Example: 192.168.1.1:7001
3. Login with administrator level credentials. (Figure 1)
Figure 1
4. Click on Settings(Figure 2)
5. Click on your Server under the Servers section (Figure 2)
NOTE: Some systems may have multiple servers listed
Figure 2
6. Add ?advanced=true to the end of the URL
Example: https://127.0.0.1:7001/#/settings/servers/726a51c4-d15e-34d9-c394-19b7bcf9402e?advanced=true
7. Scroll down to the Log Settings section (Figure 4)
8. Change the Main log level to Verbose (Figure 4)
Figure 4
9. Click Save (Figure 5)
Figure 5
NOTE: If your Hanwha Media Server service reboots, the logging level reverts to Info
Always remember to disable verbose logging when diagnostics are complete to
avoid loading down the server with extraneous logging
Step By Step Guide for Windows-based Wave Client Level Logging:
1. Shutdown any Wave client instance running on the client workstation
2. Click on the start button in Windows
3. Type Regedit (Figure 2)
4. Click OK (Figure 2)
Figure 2
5. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Hanwha\Hanwha Media Server (Figure 3)
Figure 3
6. Find the log Level variable (Figure 4)
NOTE:If the logLevel does not exist. Add the String
7. Double click log level (Figure 4)
Figure 4
8. Enter Debug into the Value Data field (Figure 5)
Figure 5
9. Click Ok
10. Click on Edit>New>String Value
11. Enter maxLogFileSize into the Value Name field (the spelling IS case sensitive)
12. Enter 104857600 into the Value Data Field
13. Restart the Hanwha Media Server Service
14. Open the Wave client application
15. Recreate the error
16. Open Windows File Explorer
17. Navigate to C:\Windows\System32\config\systemprofile\AppData\Local\Hanwha\Hanwha Media Server\log
18. Collect all of the logs
19. Compress the logs
20. Send them to support
Step By Step Guide for Ubuntu-based Wave Client Level Logging:
1. Stop all running Desktop client instances of Wave on the specific client computer.
2. Open the Files Application on the left panel. (Figure 1)
NOTE: For WRN series recorders you have to go into terminal and elevate
you login to root with sudo -s, then type nautilus and click enter
Figure 1
3. Navigate to /home/%username%/.config/Hanwha/
4. Locate Hanwha/HanwhaWisenetWAVEClient.conf
5. Find the “logLevel” string and set the desired value to DEBUG (Figure 2)
Figure 2
6. Click Save
7. Open Terminal
8. Type systemctl stop hanwha-mediaserver
9. Type systemctl start hanwha-mediaserver
10. Recreate the error
11. Open nautilus
12. Navigate to /home/<Local User>/.local/share/Hanwha/Hanwha Wisenet WAVE Client/log
NOTE: In some systems, you have to elevate your authority to root,
by typing sudo -s
Press Enter
Enter your credentials
Then type nautilus, this will open nautilus in root level authority
13. Collect all of the logs
14. Compress the logs
15. Send them to support