Applies to:  SmartViewer version 4.9.7

Summary:

If the message below is displayed and Smart Viewer closes unexpectedly, it may be because Smart Viewer was updated from a previous version implementing new user fields.  Only the administrator account can be used. (Figure 1)

Figure 1

Step By Step Guide:

If this happens and other non-admin users need to be added, the only way to add this capability is to re-install the software.  Once completed, a new drop-down will be visible. "Password change period".

The image below shows the new options setup page in version 4.9.7:  (Figure 2)

Figure 2

 The image below shows the older version of Smart Viewer:  (Figure 3)

Figure 3

Additional information can be found in the attached manuals.