Applies to: Wisenet Mobile
Summary:
If you are connecting to your device via Wisenet Mobile and it is not working, you may see an icon which can help you understand the issue. This article shows the icons you might see and their meaning.
Icon Legend:
| Icon | Meaning |
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The connection has timed out. Try connecting to your device again. |
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The stream shown on the app has reached the maximum resolution. Correct this issue by turning this setting off: |
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| There is an issue with the network connection to the device. | |
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The user account is no longer active. Connect to your device using another user account. |
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The number of users connected to the DVR/NVR exceeds the number of simultaneous connections the device supports. Disconnect any connected users and/or log off the DVR/NVR locally to free up connections. |
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There are no recordings saved on the SD card. This may be due to an issue with the SD card. |