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WAVE: How do I reset my WAVE and WAVE Sync passwords?

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Summary:

There are instances in which the password must be reset for WAVE and WAVE Sync. This article covers the requirements and steps to reset your password.

Step by Step Guide:

Minimum Requirements

The minimum password security requirements are:

  • Must be at least 8 characters.

  • Must contain at least two different types of characters (e.g., lowercase + uppercase, lowercase + number, lowercase + special character).

  • Cannot match any of the 1000 most popular passwords (there is a list of unpermitted words that is updated with each release).
NOTE: Although WAVE does not allow users to modify the password 
requirements, users with LDAP/Active Directory integration can enforce 
their own password policy for their organization.

Resetting Passwords

To reset the password for WAVE Sync-connected systems, complete these steps.

  1. Open the built-in password function, or click https://sync.wavevms.com/authorize/restore_password. The Reset Password screen appears.

  2. Enter your email address, then click Reset Password. The system sends an email, and you are asked to enter a new password.

  3. For systems not connected to WAVE Sync, the System Owner or System Admin must reset the password.
NOTE: If the Owner password is lost, the system must be re-installed.

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