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How to Reset my WAVE & Wave Sync Passwords?

  • Updated

Applies to Models: All Versions of Wave and Wave Sync

Summary:

There will be times that require your password to be reset for WAVE and WAVE Sync. This article will cover the requirements and steps to reset your password.

Minimum Password Requirements:

In WISENET WAVE, there are minimum password security requirements for new passwords, including:

  • It must be at least 8 characters
  • Must contain at least two types of Symbols (e.g. lowercase + uppercase, lowercase + number, lowercase + special character)
  • It must not match any of the 1000 most popular passwords (blacklist updated each release).
NOTE: Although WAVE does not allow users to modify the password requirements, users
who use LDAP/Active Directory integration, can enforce their own password policy for their
own organization.

How to Reset your Password:

WAVE Sync connected systems:

Navigate to the built-in password reset function or click here (Figure 1)

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Figure 1

 

Non-WAVE Sync connected systems:

If a user forgets their password, their System Owner or System Admin can help them reset their password.  If the Owner password is lost, the System will have to be re-installed.  

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