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How do I cleanly uninstall WAVE?

  • Updated

Applies to:  Wisenet WAVE

Summary

When uninstalling WAVE, the default behavior of the software is to keep user preferences in case a user re-installs the software or is upgrading from one version to another. In some cases, users may want to fully remove WAVE.  Follow the steps below to clear out any WAVE remnants from your machine.

CAUTION: When performing a clean uninstall, create a backup of your WAVE VMS system 
configuration. In the System Administration Menu, select Create Backup. The backup will 
retain all the licenses, software settings, users, and registered devices.
 
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Performing a Clean Uninstall of WAVE

Windows

To uninstall WAVE in Windows:

  1. Use WISENET WAVE installer or use the Windows Control Panel/Programs and Features.

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  2. Select which tool to use and follow the prompts provided. 

  3. To removed any files left from the server application (other than recorded video files), navigate to: C:\Windows\System32\config\systemprofile\AppData\Local

  4. Delete the Hanwha folder. 

  5. To remove any remnants of the client application, navigate to:
    C:\Users\User_Name\AppData\Local 

  6. Delete the Hanwha folder.

  7. To remove any recorded video navigate to the storage location you set up for your server and find the Wisenet WAVE Media folder and remove it.

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Ubuntu

To uninstall WAVE in Ubuntu:

  1. Use the package manager that you used to install the WAVE client and/or server, or open a terminal window and type:

    sudo apt-get remove hanwha-mediaserver
    sudo apt-get remove hanwha-client

  2. Respond to any prompts, including the sudo password. You may be prompted to keep or delete the system database.

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  3. Reboot the computer.

  4. To remove any remnants of the client and server applications, other than recorded video files, delete these directories:

    /opt/hanwha/
    /home/$USER/.config/Hanwha/
    /home/$USER/.local/share/Hanwha/

  5. To remove any recorded video navigate to the storage location you set up for your server and find the Wisenet WAVE Media directory and remove that director.

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macOS

To uninstall WAVE in macOS:

  1. Using Finder, delete Wisenet WAVE Client from your Mac.

  2. Open Finder and use the search input field to look for these associated files:
      • Hanwha
      • Wisenet WAVE

  3. Manually select all the files displayed and send them to the trash.
NOTE: After removing these files and folders, ensure you also removed them from the 
Trash Bin as well.

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