Applies to: Wisenet WAVE
Summary:
When uninstalling WAVE, the default behavior of the software is to keep user preferences in case a user re-installs the software or is upgrading from one version to another. In some cases, users may want to fully remove WAVE. Follow the steps below to clear out any WAVE remnants from your machine.
Caution:
When performing a clean uninstall, it's good practice to create a backup of your WAVE VMS
system configuration. You can do that in the System Administration Menu by selecting the
Create Backup button. (Figure 1) The backup will retain all the licenses, software settings,
users, and registered devices.
Step By Step Guide:
To perform a clean uninstall of WAVE in Windows:
1. You can use the WISENET WAVE installer (Figure 2)
Figure 2
or use the Windows Control Panel/Programs and Features. (Figure 3)
Figure 3
Choose which tool you will use and execute it following the prompts provided by the tool.
2. To remove any files left from the server application (other than recorded video files) navigate to:
C:\Windows\System32\config\systemprofile\AppData\Local
and delete the Hanwha folder.
3. To remove any remnants of the client application, navigate to:
C:\Users\User_Name\AppData\Local
and delete the Hanwha folder.
4. To remove any recorded video navigate to the storage location you set up for your server and find the Wisenet WAVE Media folder (Figure 4) and remove it.
1. Use the package manager that you used to install the WAVE client and/or server, or open a terminal window and type:
sudo apt-get remove hanwha-mediaserver
sudo apt-get remove hanwha-client
2. Respond to any prompts, including the sudo password as shown in Figure 5. You may be prompted to keep or delete the system database. (Figure 6)
Figure 5
Figure 6
3. Reboot the computer
4. To remove any remnants of the client and server applications, other than recorded video files, delete these directories:
/opt/hanwha/
/home/$USER/.config/Hanwha/
/home/$USER/.local/share/Hanwha/
5. To remove any recorded video navigate to the storage location you set up for your server and find the Wisenet WAVE Media directory (Figure 7) and remove that directory.
Figure 7
To perform a clean uninstall of WAVE in macOS:- Using Finder, delete Wisenet WAVE Client from your Mac.
- Open Finder and use the search input field to look for these associated files:
- Hanwha
- Wisenet WAVE
- Manually select all the files displayed and send them to the trash.
Note: After you have removed these files and folders, assure you also removed them from the
Trash Bin as well.