Applies to Models: Wisenet WAVE
Summary:
As a general rule, any VMS connected to the internet will generate internet traffic. The WAVE Sync Service, along with arranging external access directly to your server in an environment managed by a firewall, will run into issues when trying to establish an inbound or outbound connection. This article provides you with all the ports and services used by WAVE for your IT department to whitelist.
NOTE: For further information on what traffic WAVE generates, refer to
the following article: What internet traffic will the WAVE System generate?
Firewall Whitelist Services:
Cloud Portal and Cloud DB
Required to connect/disconnect Systems from Cloud and maintain connections:
15.197.226.136
3.33.243.34
13.248.187.145
76.223.54.46
Relay
TCP Ports: 80, 443, 3345; UDP Port: 3345
option I:
*.vmsproxy.com
option II:
relay.vmsproxy.com
relay-ny.vmsproxy.com
relay-ny2.vmsproxy.com
dp-ny-3.vmsproxy.com
dp-ny-4.vmsproxy.com
relay-la.vmsproxy.com
dp-la-2.vmsproxy.com
relay-chi.vmsproxy.com
relay-mia.vmsproxy.com
relay-dp-dal-1.vmsproxy.com
relay-dp-ash-1.vmsproxy.com
relay-dp-sea-1.vmsproxy.com
relay-fr.vmsproxy.com
relay-dp-fr-2.vmsproxy.com
relay-ams.vmsproxy.com
relay-sy.vmsproxy.com
vultr-syd-1.vmsproxy.com
vultr-syd-2.vmsproxy.com
vultr-syd-3.vmsproxy.com
vultr-syd-4.vmsproxy.com
vultr-mel-1.vmsproxy.com
vultr-mel-2.vmsproxy.com
vultr-mel-3.vmsproxy.com
vultr-mel-4.vmsproxy.com
For Connection Mediator
TCP Ports: 80, 443, 3345; UDP Port: 3345
option I:
*.mediator.vmsproxy.com
option II:
us-east-1.mediator.vmsproxy.com
us-west-1.mediator.vmsproxy.com
ap-southeast-2.mediator.vmsproxy.com
eu-central-1.mediator.vmsproxy.com
Time Sync
TCP Ports: 37, 443
option I:
*.rfc868server.com
option II:
time.rfc868server.com
us-west.rfc868server.com
frankfurt.rfc868server.com
singapore.rfc868server.com
Licensing
TCP Ports : 80, 443
licensing.wavevms.com
licensing.vmsproxy.com
Updates and Stats
TCP Ports: 80, 443
option I:
*.wavevms.com
*.vmsproxy.com
option II:
updates.wavevms.com
updates.vmsproxy.com
beta.wavevms.com
beta.vmsproxy.com
Anonymous Reporting
TCP Ports: 80, 443
stats.wavevms.com
stats2.wavevms.com
Fetching Public IP
TCP Ports: 80, 443
tools.vmsproxy.com
tools-eu.vmsproxy.com
For Speed Testing
TCP Port: 80
speedtest.vmsproxy.com
Firewall Passlist Script Summary:
If WAVE Sync has stopped working it could be a port issue. To test the necessary ports that are open, use the Python script attached to this article.
Step By Step Guide:
To install the Python script:
- Download Python 3.x from the Microsoft Store by opening a CMD window and typing: python3
- Create a folder on your C drive called Passlist.
- Download the wavesync-passlist attached to this article.
- Copy the wavesync-passlist.py file into the Passlist folder.
- In the CMD prompt, type cd \Passlist
- Type: python wavesync-passlist.py
Once the python command is complete, have your IT group address any failures.