Applies to: OnCloud

Summary

This article lists the system requirements and known issues for OnCloud.

Browser Limitations

• Apple Safari: Playback pauses when switching to another tab. Upon returning to the tab, the camera streams restarts.
  
  
• Google Chrome: No known limitations
  
  
• Microsoft Edge: No known limitations
  
  
• Mozilla Firefox: Not supported

Platform Limitations

• iOS: Playback of H.265 live video from P-series AI cameras is not supported at this time.
  
  

  NOTE: Configure the P-series AI camera to record H.264 if iOS support is required.

• Android: No known limitations.

Hardware Limitations

• H.256: Playback of H.265 video requires an HEVC hardware decoder. Configure cameras to record H.264 if hardware decoders are unavailable on client systems.