Issue Summary

Upgrading past CloudConnector v1.5.3 may fail on some devices. This is caused by a storage space issue during installation.

NOTE: This does not happen on all devices.

Resolution

To resolve the issue, use CloudConnector v1.5.7 as an intermediate step during upgrade:

1. Download CloudConnector v1.5.7 from Hanwha Vision.
   
   
2. Manually install CloudConnector v1.5.7 using either the camera's web viewer or Wisenet Device Manager.
   
   
3. Once installed, update to the latest version.
   

   NOTE: You can enable the camera’s auto self-update feature 
   through Cloud Portal or OnCloud, under Devices > Device 
   Management.