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WAVE: How do I fix the WAVE 5.1.x-6.0 update issue on Ubuntu 18.04?

  • Updated

Issue Summary

There is a bug in our recently released 6.0.1.20221 build for customers running Ubuntu 18.04 LTS and Wave 5.1X attempting to upgrade to the current 6.0.1.40221 release. These customers are experiencing a  failure in the Wave media server.

Resolution

To resolve the mediaserver no longer running when you have upgraded to the 6.0.1.40221 release build from a 5.1.X build on Ubuntu 18.04 LTS:

  1. Issue the following commands in the terminal:


    sudo systemctl start hanwha-mediaserver

    sudo systemctl enable hanwha-mediaserver

  2. Reboot the server.

  3. Confirm that the mediaserver is running by opening the WAVE client and connecting to the server. 

 

 

 

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