Summary

As increasing number of Hanwha Vision camera models are capable of connecting directly to the Cloud, commonly referred to as Direct-to-Cloud devices. This article provides instructions for downloading the CloudConnector log file directly from the camera’s web page.

Downloading the CloudConnector Log

To download the CloudConnector log file:

1. Open the camera's WebViewer in a web browser.
   
   
2. Click the Settings () icon > Open platform > Go App.
   
   
   
   A new tab opens for the CloudConnector application.
   
   
3. Click Download Support Log.
   
   
   
   A compressed file called CloudConnectorLog.tar will download.
   
   NOTE: This zip file is typically only a few kilobytes in size.