Summary

This article provides instructions for preparing a Hanwha camera for Genetec.

NOTE: While these instructions are for the XND-C6083RV model, the steps and menu 
settings are applicable to all Hanwha cameras.

Mandatory Configuration

To configure a camera for Genetec:

Configure the IP address and password for the camera. Then, under Date & Time set the correct Time zone for the site's location and enable Daylight saving time.

NOTE: It is strongly recommended to synchronize camera time to a local or 
internet NTP server. At a minimum, confirm the PC time is correct and 
synchronize the camera time with the PC.

If utilizing the camera audio in/microphone or Audio Analytics, navigate to Video profile and select the MJPEG radio button, then ensure Audio In is enabled and Email/FTP Profile is checked.
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NOTE: This must be done before adding the camera to Genetec. If done 
afterwards, the camera will need to be re-enrolled, as reconnection will 
not work.
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If using HTTPS or SRTP with Genetec and Hanwha cameras, refer to the following knowledge article to enable SRTP encryption: Genetec - Enabling SRTP encryption for Hanwha units

SRTP encryption will utilize the configuration on the camera allowing for full pre-configuration of the camera before being added into Genetec.
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IMPORTANT: Enable motion detection on the camera before adding it to 
Genetec. Genetec uses the motion detection settings configured on the 
camera rather than through Genetec itself. If motion detection is not 
enabled on the camera before adding it to Genetec, motion detection will 
be disabled in Genetec.
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TIP: Motion can be enabled in bulk using Wisenet Device Manager. Select all 
cameras, click the Event link in the side panel, and turn Motion ON.
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Genetec will always use profiles 4-8 on the camera. If there are existing profiles, Genetec will use those settings and leave the profile name. If the profile is not used, Genetec will create a profile called VideoProfileX where X is the profile number.

If specific profile configurations are needed, create them on one camera and use Wisenet Device Manager to push the settings to other cameras of the same model. Name the profiles to align with Genetec’s naming convention.

For example, a Hanwha RoadAI camera uses a third-party app to create an MJPEG profile at 720p and 10fps on the first available profile (which is 4). When added, Genetec retrieves that profile and uses it as the main stream by default (since it is the first profile). There are two ways to correct this. First, use other profiles for Recording/High Res and Live/Low Res streams. Second (before adding to Genetec), stop the RoadAI app under Open Platform, delete the profile it uses, add to Genetec, then restart the app. This will allow Genetec to use any of the five profiles without disrupting the app.

The following images display the RoadAI camera in Genetec default.
Other settings (such as WDR) will be controlled by Genetec.

For example, if WDR shows ON in Genetec but is turned OFF in the camera, the next time Genetec needs to reconnect to the camera it will push the setting for WDR to be turned back ON.
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NOTE: For consistency, any setting in Genetec should either be enabled in 
the camera before adding it or set via the Genetec Config Tool.
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Optional Settings

The following settings are optional:

Fine tune motion configuration on the camera to minimize false alarms.
Configure analytics that may be used such as line crossing, intrusion, etc.
If the camera has AI capabilities, use the plug-in to enable the Object Detection and Best/Detection shot for the AI metadata in Genetec (see Hanwha Plug-in for Genetec).
Install the Hanwha plug-in for Genetec if needed. The Server-side needs to be installed on the server running the Directory Role (see Hanwha Plug-in for Genetec).
Enable optional camera settings as detailed in the Optional Common Camera Settings section.
For fisheye cameras using additional channels, create those channels on the camera before adding to Genetec (see How do I add another channel to an XNF-9010?).
For SD Card Recording and Retrieval:

Set up SD card recording on both the camera and in Genetec (see Turning on Edge Recording and What are Hanwha’s recommended Micro SD/SDHC/SDXC memory cards for IP cameras for the recommended SD Card types).

Some cameras will restrict the Record profile in the camera to a set bitrate, key frame interval, etc. Other cameras do not have this restriction. At the time of this document (September 2024), removing this restriction on all cameras is still being put into production firmware.

It may be necessary to use one of the five Genetec profiles other than the High Res/Record profile that is recording in Genetec. Ensure the codec matches both profiles.

It is not recommended to use Dynamic GoV or FPS on the SD Record profile as they can cause video retrieval errors.

Recording to the SD on Event only is possible but needs to be configured on the camera first.

Device pack 11.5 or higher is highly recommended.

Manually Adding a Camera to Genetec

To add a camera manually:

In the Config Tool, navigate to the Video tab and click Add Unit.

Select Hanwha for the Manufacturer and WiseNet (P/Q/X/T/L/SPE) for the Product type.

NOTE: For some very old cameras it may be necessary to use the Legacy 
Driver (ex: SNV-7080R).

Enter the IP address, Username, and Password then enable Use HTTPS if necessary.

Adding a Camera Using Unit Enrollment

To add a camera using Unit Enrollment:

In the Config Tool, navigate to the Video tab and click Unit Enrollment.
If not already done, click the Gear in the upper corner to add Hanwha to the Manufacturers.
Click the Auto Discovery button and wait for the cameras to be discovered.
Select the cameras to be added and click Add Selected Units.

After Adding a Camera to Genetec

After adding a camera:

Configure video streams. By default, Genetec uses one stream for everything at the h.265 codec, max resolution, and max framerate. It is recommended to utilize another stream for live video and low resolution.

The following is an example of Stream 1 at maximum resolution and 15fps for Recording and Stream 2 as 720p at 10fps low resolution stream. To get these specific values set the Quality to Custom.
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NOTE: Hanwha cameras default to a keyframe every two seconds while Genetec 
default is one keyframe every four seconds. The following example shows 
setting the keyframe to one every two seconds.
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If the camera has a fisheye lens, it must be enabled to dewarp in the client.

a. In the Config Tool, navigate to Camera > Hardware.

b. Set the Lens type to Panomorph then click the Edit button.

c. Set the Camera position and proper lens code then click Calibrate.

Refer to Immervision Fisheye Dewarp Lens Codes.
If there are issues with video tearing, dropping, or other video-related problems, you will need to change the Connection type.

a. In the Config Tool, navigate to Camera > Video.

b. Expand the Network Settings section of the camera.

c. Change the Connection type to RTSP stream over TCP.
It is NOT recommended to use Boost Quality on Hanwha cameras. This option sends too many commands to the camera, which may lead to issues like the camera becoming unresponsive or no streaming video.

Special Considerations

Consider the following when preparing a Hanwha camera for Genetec:

The settings in Genetec do not always correlate to the settings in Hanwha cameras.

For example, WDR in Genetec is 0-1-2. In the Hanwha camera it is Low, Medium, and High.
If configuring motion in Genetec, note the following:

Sensitivity in Genetec directly equals sensitivity in the camera.

The Threshold setting in Genetec closely equals the Level of Detection in the camera (which can be off by one). For example, setting 5 in Genetec might correspond to 6 in the camera.
Older cameras may have been added with the Legacy driver.

If the camera only has two or three profiles under the Video tab in the Config Tool, it was likely added using that driver. If the camera functions properly, it can remain as is. However, if an update is needed, follow these directions or refer to the following article: Adding cameras to the SUNAPI driver

a. Delete the camera but keep the archived video footage.

b. Either default the camera and reprogram it to remove the old video profiles. -OR- Delete the Genetec created video profiles manually from the cameras (old profiles will be named OnvdV1VidE1S1x where x is the profile number).

c. Re-add the camera using the Wisenet driver.

d. Use the Unit Replacement Tool in Genetec to associate the old recordings with the newly added camera.
When using the Legacy Driver, motion settings may not map correctly. Adding the driver can create a minimum and maximum object size that results in poor motion detection.

Sensitivity in Genetec maps to Sensitivity in the camera, but the values are not exact. The lower the Sensitivity in Genetec the lower it will be in the camera, and vice versa. It is recommended to set this to 80 which will set the default value of 80 Sensitivity in the camera.

Motion On Threshold in Genetec is the Maximum Object Size in the camera. It is recommended to set this at 100%.

Motion Off Threshold in Genetec is the Minimum Object Size in the camera. A setting of 0.5% provides a very small size for good motion detection. If set lower than 0.5%, the absolute minimum object size will be set, and Genetec will not have control over the setting without deleting and re-adding the camera

Viewing Analytic Events in Security Desk

To view analytic events in Security Desk:

In Security Desk, click Options, then select Events and check the events that need to be monitored.

NOTE: What Hanwha calls the Event and the name in Genetec do not always 
match. Refer to the Hanwha vs Genetec Camera Names spreadsheet at the end 
of this article.

Click the Monitoring tab and drag down the top to expose the Event Monitoring.
Click the Monitoring link in the bottom left corner of the client and add the cameras you want to monitor for Events.

The Events will now show up in the Monitoring section.

Creating Events from Hanwha Cameras

Configure the analytic on the camera (either before or after it is added to Genetec):

In the Config Tool, navigate to System > General Settings then click Actions in the left pane.

Add an Action and configure as needed.

NOTE: The name Genetec uses for the event may differ from Hanwha's 
terminology. In the following example, Hanwha’s Intrusion analytic is 
referred to as Object detected in field in Genetec.

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Optional Common Camera Settings

The following camera settings are optional:

WiseStream III – Setup > Video & Audio > WiseStream

WiseStream uses an algorithm to compress non-moving objects at a higher rate to save on bandwidth and storage. AI cameras use WiseStream III which uses AI objects for the algorithm, while non-AI cameras use a pixel-based algorithm. The quality is how much compression will be applied. The higher the value the more the non-moving objects will be compressed.
Dynamic GOV/FPS – Setup > Video Profiles > Select Recording Profile

These utilize the WiseStream algorithm to control the framerate of the profile and/or the key-frame interval to save on bandwidth and storage.
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NOTE: Ensure the correct profile that Genetec is using (264 or 265) is 
selected.
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AI Based Shutter – Setup > Video & Audio > Camera Setup > Exposure

This is only available on AI-based cameras. This setting controls the shutter speed based on whether objects are present to reduce motion blur in low light.

NOTE: This option is not available if WDR is turned on.
WiseNR2 Noise Reduction – Setup > Video & Audio > Camera Setup > Exposure

This utilizes an additional algorithm to improve low light images and reduce noise. (Shown in image above.)
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NOTE: This setting is not available in all cameras.
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