Applies to: WAVE, LenelS2 OnGuard
Summary:
This article provides troubleshooting tips for the LenelS2 OnGuard OpenVideo integration with Wisenet WAVE.
Where can I find the Hanwha Translator configuration file?
The configuration file is found in:
C:\ProgramData\Hanwha\HanwhaTranslatorConfig.json
NOTE: Please refrain from modifying this file unless you are fully aware of
its purpose and the implications of any changes.
The configuration file consists of the parameters used for the integration.
{
"logLevel": "info",
"serverCheckInterval": 60,
"cameraCheckInterval": 60,
"diskCheckInterval": 600,
"diskAlarmThreshold": 95,
"licenseCheckInterval": 60,
"licenseServerHost": "localhost",
"licenseServerPort": 7111
}
What are the settings for the Hanwha Translator Configuration file?
The settings of the configuration file are as follows:
-
logLevel - Determines how much detail is logged. Valid values are: trace, debug, info, and warn. In production, this should be set to warn.
trace - Logs every action made from Lenel to the integration, including all requests and responses to the server. Use this only when trying to resolve issues with the integration in combination with the support team.
debug - Logs non-repetitive calls made by OnGuard and all requests and responses to the server.
info - Logs only informational state change messages.
warn - Logs only error messages. This is the default production setting.
-
serverCheckInterval - The interval in seconds that server connectivity is checked. This controls the latency of any device online/offline events appearing in OnGuard. In production, this should be set to 60.
-
cameraCheckInterval - The interval in seconds that the camera is checked for being online and connected to the WAVE server. This controls the latency of any device online/offline events appearing in OnGuard. In production, this should be set to 60.
-
diskCheckInterval - The interval in seconds that the WAVE server is checked for total disk capacity used. This controls the latency of the disk threshold event appearing in OnGuard. In production, this should be set to 600.
-
diskAlarmThreshold - The percentage threshold used to set/clear the disk threshold event.
-
licenseCheckInterval - The interval in seconds that the Hanwha license is checked for validity. In production, this should be set to 60.
-
licenseServerHost - The host or IP address of the HVA License Manager. This defaults to localhost, but can be changed if the license manager resides elsewhere.
- licenseServerPort - The port used by the HVA license Manager. This defaults to 7111.
IMPORTANT: After making any changes to the configuration file, such as changes
to the logLevel or licenseServerHost, restart the LS Communication Server
from the Services tab of the Task Manager.
Refer to the following section for instructions:
How do I restart the Communication Server?
Where can I find the log files?
The log files are found in the following folder: C:\ProgramData\Hanwha\logs
If you do not see the Hanwha_comSvr log files, ensure the Communication Server is running. Start or restart the LS Communication Server from the Services tab of the Task Manager.
How do I restart the Communication Server?
To restart the Communication Server:
- Open Windows Task Manager, click the Services tab, then locate LS Communication Server.
- Right-click LS Communication Server and click Start or Restart.
- If you encounter issues starting the LS Communication Server service, click the Details tab and locate Lnlcomsrvr.exe.
- Right-click Lnlcomsrver.exe and select End task.
- Click End process to confirm.
- Click the Services tab and start the LS Communication Service again.
Instead of running the Communication server as a service, you may choose to run it as an application by clicking the Windows key and typing Communication Server then selecting Run as Administrator.
When the Communication Server application opens, click the Diagnostic tab and select Display Device Translator Information to view applicable logs.
Why am I getting the error “Camera configuration import could not be completed” when I try to Import from Recorder?
If you get the error message Camera configuration import could not be completed from System Administration when trying to Import from Recorder, the issue is usually due to a connection issue, incorrect user name or password.
Validate that you can connect, and that you have the correct WAVE credentials.
How do I change the threshold for disk usage alarms?
As configured in the Hanwha Translator configuration file, the diskAlarmThreshold is set to 95% by default. This means that when the disk usage for the WAVE system is at or above that level, you will receive an alarm notification.
To change the amount of disk space reserved in WAVE, refer to WAVE: Disk Reserved Space