Summary

This article provides an overview of the DMPro workflow.

Workflow Overview

The overall DMPro workflow is as follows: Occurred > Pending > Assigned > Resolved.

1. When an event happens, such as a camera going offline, a notification appears stating that an event has occurred. This event is in the Occurred state and is not yet a task.
   
   
2. When a manager selects the event and assigns it as a task to an engineer, the task enters the Pending state.
   
   
3. When the engineer accepts the task, the task enters the Assigned state.
   
   
4. When the technician resolves the task, the task enters the Resolved state.

In the DMPro Notification Center example below, a PND-A9081RV camera called ZNKC6V4T700134A located at Nebula - Main became disconnected at 11:09 AM on January 6th. It was assigned to Natasha, who has not yet accepted it, so it remains Pending. When she accepts it, the task moves to Assigned.