Applies to: DMPro

Summary:

This article provides an overview of the DMPro workflow.

Workflow Overview:

The overall DMPro workflow is as follows: Occurred > Pending > Assigned > Resolved.

1. When an event happens, such as a camera going offline, a notification will appear saying an event has occurred. This event is said to be in the Occurred state and is not yet a task.
   
   
2. When a manager selects the event and assigns it as a task to an engineer, the task enters the Pending state.
   
   
3. When the engineer accepts the task, the task enters the Assigned state.
   
   
4. When the technician resolves the task, the task enters the Resolved state.

For example, in the following image of the DMPro Notification Center we can see that a QNP-6320H camera called 111.21 located at SQA - Main got disconnected at 10:53 AM. The manager tried to assign the task but it has not been accepted yet, so it remains pending.