Summary

The first step in working with Cloud solutions is preparing and onboarding compatible cameras to the Hanwha Vision Cloud platform. This article provides the necessary information.

Prerequisites

Before onboarding a camera, you need the following:

• An Organization already set up within Cloud Portal with Admin access
  
  
• Compatible camera models
  
  Refer to the following article: Hanwha Vision Cloud Product Compatibility
  
  This depends on:
  The type of connectivity you are using (direct or indirect)
  The Cloud application you are using (OnCloud, HealthPro, or SightMind)
  
  
• Latest camera app
  CloudConnector app for connecting a camera directly to the cloud
  WiseAI app for running a custom AI model
  
  
• Latest camera firmware
  
  
• Software licenses
  Free temporary trial licenses expire after a short time, and are available upon request at insidesales@hanwha.com.
  Paid subscription licenses are available through the STEP Partner portal via SalesHub, or via a Distributor.

Connectivity

Direct-to-cloud cameras require the installation of the CloudConnector app on the camera. You need the one that matches the camera model.

Indirect-to-cloud cameras, such as those connecting through the Cloud Gateway Appliance or HealthPro Bridge software, do not need the CloudConnector app. You will still need the latest firmware, but you will be configuring the Cloud Gateway Appliance or HealthPro Bridge.

NOTE: All cameras should always be updated to the latest firmware.

Once you have the appropriate firmware, and CloudConnector app (if required), follow the steps in this article to install them.

Firmware

Hanwha offers two options to obtain the latest officially supported firmware:

• Option 1 - We recommend using Wisenet Device Manager to download the most current firmware and update devices in bulk.
  

  NOTE: Refer to the following video for the firmware upgrade process.

• Option 2 - Download the current officially supported firmware from our Product Pages.

For CloudConnector

For Direct-to-Cloud cameras, perform the following before installing CloudConnector:

1. Create a Cloud Portal account and add at least one location and area.
   
   Refer the following article: Cloud Portal: FAQ
   
   
2. Confirm that your camera is compatible.
   
   Refer to the following article: Hanwha Vision Cloud Product Compatibility
   
   
3. Confirm that your camera firmware is compatible with the version of CloudConnector App you will install in the next step.
   
   
4. Connect your camera to the network and configure the basic camera settings, including video analytics.
   
   
5. Sign in to Cloud Portal and click the icons to copy your Organization ID and Short Name.
   
   
   

   IMPORTANT: Keep this browser tab open as you perform the following steps. 

Installing CloudConnector

To download and install the CloudConnector App on each camera:

1. Download the CloudConnector App from the Product Page.
   
   
2. Log in to the camera’s WebViewer (or use Wisenet Device Manager) and click Open platform in the left menu.
   
   
3. Click Install Application.
   
   
4. Select the CloudConnector App that was downloaded in Step 1 and click Open.
   
   
5. When prompted, click OK.
   
   
   
   
6. Configure the CloudConnector to automatically start.
   
   
7. Click Start.
   
   
   
   
8. Configure the CloudConnector App to connect to Hanwha Vision Cloud.
   
   
9. Click the Go App button in the CloudConnector.
   
   
   
   
10. Enter your Organization ID and Short Name.
    
    
    
    
11. Click Connect to Hanwha Vision Cloud.
    
    

Adding a Direct-to-Cloud Camera to Cloud Portal

To add a camera to Cloud Portal:

1. In Cloud Portal, click the building icon at the top right.
   
   
   
   
2. Click Manage in the Devices section.
   
   
   
   
3. Click Onboard Devices.
   
   
   
   
4. Click Set Location, then select an option.
   
   
   
   
5. Click Set Area, then select an option.
   
   
   
   
6. Click Add.
   
   
   
   
7. Click the Cameras link in OnCloud to locate your camera and verify streaming.
   

   NOTE: Even without licensing, you will have a grace period of 
   five days to use OnCloud with the camera.

For HealthPro Bridge

You can use the on-premises HealthPro Bridge software to scan the network for compatible cameras. To do so, refer to the following article: HealthPro Bridge: How do I add multiple devices at once to the Hanwha Vision Cloud?