Applies to: HealthPro Bridge
Summary
Hanwha Vision Technical Support cannot analyze HealthPro Bridge logs because they are encrypted. This article provides instructions to find, extract, and prepare log files for analysis.
Gathering Log Files
To gather log files:
- Open a web browser on the PC running HealthPro Bridge and enter https://127.0.0.1:3002/logs/list in the navigation bar.
- If you see a warning page, click Advanced and then Continue to unsafe site.
- Check the box next to Pretty print to formatted the resulting log list for easier reading.
NOTE: Carefully search the list for the dates you want as they are not
necessarily sequential. - Write down the INDEX number.
- Open another browser tab and enter https://127.0.0.1:3002/logs/download?index=[INDEX]
Ex: https://127.0.0.1:3002/logs/download?index=16 - Confirm you can read the downloaded log file before you send it.
NOTE: The following is an extract of the log list for three days in March.
The Index for March 28th is 16.
{
"index": 15,
"path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-27.debug.log.gz",
"isFile": true,
"isDirectory": false,
"size": 16091
},
{
"index": 16,
"path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-28.debug.log.gz",
"isFile": true,
"isDirectory": false,
"size": 51236
},
{
"index": 17,
"path": "C:\\Program Files\\Hanwha\\DM Bridge\\logs\\edge\\debug\\2025-03-29.debug.log.gz",
"isFile": true,
"isDirectory": false,
"size": 36242
},