OnCloud: How do I reset someone else's password?

Applies to: OnCloud

Summary:

Use this guide to reset a password for someone else. You need to be an administrator to do this.

You likely need to reset someone's password if they forget or share it.

To reset your own password, see OnCloud: How do I reset my password?

Step By Step Guide:

Reset a password

1. In OnCloud, click the building icon at the top right:
   
   
   

   
   If you don't see this icon, you don't have permission to unlock accounts.
   
   
2. In the Users section, click Manage:
   
   
   

    
3. Click an account in the list.
   
   
4. Click Reset Password:
   
   
   
   If the Reset Password button is gray, the account is locked. Unlock the account instead.
   
   
   
5. This shows the confirmation:
   
   

The user receives an email with a link to update their password.

Next Steps:

• To reset the password for a locked account, see OnCloud: How do I unlock a locked account?