Applies to: Cloud Portal

Summary:

Cloud Portal has two types of Organizations - Partner and Customer.  In this article we explain what Cloud Portal has to offer.

 

What is the difference between Partner and Customer Organization?

Partner Organization is setup, managed, and used by STEP Partners, also known as SI (System Integrators). Partner Admin or User will set up Customer Organization and be mapped to the relevant Customer Organization as needed. SI partners with Distributors source Hanwha devices and works with the Customer Organization to schedule a visit, setup devices and troubleshoot as needed.

Customer Organization is set up, managed and used by users in the Customer Organization. On Cloud Portal, a Partner Admin or Customer Super Admin will setup the Customer Organization. Customer Organization is typically the end user organization that works with the SI to setup their surveillance system with camera devices on the organization’s physical premise.

 

How do I create my Partner Organization on Portal?

Navigate to the Portal home page and follow the links for Become a Partner to create a Partner Org.

The link takes you to an online form. After the form is completed with name of the Partner Org (details of the Super Admin including Name, Email, Business address, and Phone) the Organization is created.

NOTE: The first user to be added to the customer organization will become the Super Admin

 

How do I create my Customer Organization on Portal?

Navigate to Portal home page and follow the links for Become a Customer to create a Customer Org.

The link takes you to an online form. After the form is completed with name of the Customer Org (details of the Super Admin including Name, Email, Business address, and Phone) the Organization is created.

NOTE: The first user to be added to the customer organization will become the Super Admin

 

Can one Customer Org see another Customer Org?

Currently, this is not supported on Cloud Portal.

 

What are the roles available on Partner Org?

On Partner Org, available roles are Super Admin, Admin, and User.

A Partner Admin can create user accounts, register devices, configure devices, and manage licenses.

A Partner Super Admin can create other Admins as well as perform the same actions as a Partner Admin.

To access Customer Organization, the Technician role has to be assigned to any of these partner user types.

 

What are the roles available on Customer Org?

On Customer Org, available roles are Super Admin, Admin, and User.

A Customer Admin can create other User accounts, register devices, configure devices, and manage licenses.

A Customer Super Admin can create other Admins as well as perform the same actions as a Customer Admin.

 

How can I change the Customer Role on Portal?

Under the Users tab, select the desired customer user to edit then select the desired role (Admin or User) from the dropdown menu.

 

How do I create a Super Admin for my organization?

To create a Customer or Partner Organization, a form has to be completed with an email address. This email ID gets the invite to activate the Organization Account. This same email ID now becomes the first user and the Super admin for that Organization. An Organization can have only one Super Admin at all times.

 

What is a location and an area in my Customer Organization?

When a Customer Organization is created, a default location and a default area is also created for that Organization.

A user can create additional Locations and Areas at another time.

A Location represents a virtual or physical location. Location is tied to a time zone.

An Area is the logical representation of an area.

A Server (Edge Gateway or Device Manager Server) must be mapped to a location. A device must be mapped to an Area.

An example hierarchy is: Org / Location / Area / Device(s)

 

How do I create Locations and Areas for my Customer Organization?

Select Add Location under the Locations tab. This will take you to the form to add Locations and Areas under my Customer Organization.

 

How do I create Admin and user accounts on Portal?

Select Add User under the Users tab and fill out the necessary details to create a user account on Portal.

 

How do I Onboard a Device?

On Device Web Viewer, add Org ID, short name, admin ID & Password. Click Connect.

Navigate to the Devices page for the target Org with matching Org ID. This new device will show up under pending devices.

Accept the pending device. It will be added to the list of devices for the Org.

The same process is used for child devices under Cloud Gateway Appliance or DM Server (software gateway). Child devices connected to the gateway will be selected and added to the Portal Device Repository.

Cloud Device must be mapped to an Area. Cloud Gateway Appliance or DM Server is mapped to a Location. If Cloud Gateway Appliance or DM Server has child devices connected, each of these must be mapped to an Area to complete the device registration process.

A device can only be active in one organization.

 

My Device is stuck in Claiming. What should I do?

If you started device onboarding process, and the device is stuck in claiming status, it can be for a number of reasons.

Check that you have the correct version of CloudConnector app on your device and the correct version of the Firmware.

Check the camera is still online and plugged into the network.

 

How do I add a License on Portal?

Under the Licenses tab, select Add License. In the popup, input the Order ID obtained from your Distributor. Another popup will appear for the confirmation code. At the same time, an email will be sent with the confirmation code. Input the confirmation code in the popup to complete the license add process on Portal.

 

How do I attach a License to a Device?

To attach an app license, navigate to the respective app and attach the license to the desired device.

 

How do I access Hanwha Vision Cloud Apps from Portal?

On the Portal landing page, click the desired HVC app - OnCloud, SightMind, DMPro, or Flex AI. This launches a new browser tab of the desired HVC app. Alternatively, navigate to the HVC app directly via URL, and provide credentials to log in.

 

How can I view my organization settings on Portal?

Once logged into Portal, click on the top right user icon and select Organization Settings on Portal.

 

How can I view the list of Devices on Portal?

Under the Devices tab, already added devices are listed on the Portal.

This list view displays:

• Device Name

• Location, Area

• Serial Number

• Applications Linked

• Status (Online, Offline, DEACTIVATED) for each device.
  
  

How can I view the list of Locations and Areas on Portal?

Under the Locations tab, existing Locations & Child Areas are displayed on the map.

 

How can I view the list of Users on Portal?

Under the User tab, existing users are listed.

User Name, Email, Role, Status, Last Active, and Last updated are displayed for each user.

 

Can I remove my email, once I register my account to a Partner or Customer Organization?

Currently, this is not supported on Cloud Portal.

 

How can I view the list of Licenses on Portal?

Under the Licenses tab, the Licenses that have been added will be available. 

The following will be available to you:

• License Name

• License Key

• Status

• Assigned Device

• Location

• Start Date

• End Date
  
  

Where are the Device Settings on Portal and what do they provide?

Under Device Information tab, you will find information for Device Name and Device Information including:

• Status

• Manufacturer

• Model

• Serial Number

• Channels

• MAC Address

• Device Firmware

• Cloud Connector Firmware

• Network settings, Assign Location and the Date & Time of the device location
  
  

What are the Device Filters on Portal?

Filter from the Device list, by either Online, Offline, Firmware Update or License Expiring.

How can the current Super Admin transfer privilege to a new Super Admin?

Contact your Hanwha Support team with your Customer Organization details to make this transfer.

 

Does Cloud Portal require a license to use?

Cloud Portal is free to use. No license is required.

 

Where are the Device Settings on Portal?

Under Device Management tab, following options are available:

• Download Log
• Restart Device
• Factory Reset
• Reclaim Device
• Remove Device From Organization
• Cloud Connector Firmware Update
• Device Firmware Update