How can I change the Customer Role on Portal?
Under the Users tab, select the desired customer user to edit then select the desired role (Admin or User) from the dropdown menu.
For more information read Cloud Portal: How do I manage users and roles?
How do I create a Super Admin for my organization?
To create a Customer or Partner Organization, you need to fill out a form with an email address. This email will get an invitation to activate the Organization Account, and will become the first User and Super Admin for that Organization. Each Organization can have only one Super Admin at a time.
If a Partner creates a Customer Organization, the form does not require an email for the Customer Super Admin. Instead, the Partner Admin will log in to the customer account and add the first User, who will then become the Customer Super Admin.
For more information read Cloud Portal: How to create a Customer Organization
What is a location and an area in my Customer Organization?
When a Customer Organization is created, a default location and a default area is also created for that Organization. A user can add, change, or delete Locations and Areas at any time. A Location represents a virtual or physical location and has a time zone, while an Area is a way to divide Locations. Servers, such as a HealthPro Bridge and a Cloud Gateway Appliance, must be mapped to a location, and individual cameras must also be assigned to an Area.
The hierarchy is: Organization / Location(s) / Area(s) / Device(s)
How do I create Locations and Areas for my Customer Organization?
Select Add Location under the Locations tab. This will take you to the form where you can add Locations and Areas.
For further information read: Cloud Portal: How do I manage locations?
How do I create Admin and User accounts on Portal?
Select Add User under the Users tab and fill out the necessary details to create a user account on Portal.
How do I Onboard a Device?
To add a Direct-to-Cloud camera via its WebViewer read Cloud Portal: How do I manage devices?
To add them in bulk using Wisenet Device Manager read Device Manager: How do I add multiple devices at once to the Hanwha Vision Cloud?
To add a HealthPro Bridge and its sub-cameras read HealthPro Bridge: How do I add multiple devices at once to the Hanwha Vision Cloud?
NOTE: A device can only be active in one organization.
How do I add a License on Portal?
Under the Licenses tab, select Add License.
For further information read Cloud Portal: How do I manage licenses?
How do I attach a License to a Device?
To attach an app license, navigate to the respective app and attach the license to the desired device.
The following articles provide a step by step guide through each app’s process:
-
HealthPro: How to manage direct-to-cloud and HealthPro Bridge cameras
-
SightMind: How do I attach a license?
- OnCloud: How do I license my cameras?
How do I access Hanwha Vision Cloud Apps from Portal?
On the Portal landing page, click the desired Hanwha Vision Cloud app (OnCloud, SightMind, or HealthPro). This launches a new browser tab of the desired Hanwha Vision Cloud app. Alternatively, navigate to the Hanwha Vision Cloud app directly via URL, and provide credentials to log in.
How can I view my organization settings on Portal?
Once logged in to Cloud Portal, click the User icon and select Organization Settings.
How can I view the list of Devices on Portal?
Already added devices are listed on Cloud Portal under the Devices tab.
This list view displays:
- Device Name
- Location, Area
- Serial Number
- Applications Linked
- Status (Online, Offline, DEACTIVATED) for each device.
For further information read Cloud Portal: How do I manage devices?
How can I view the list of Locations and Areas on Portal?
Under the Locations tab, existing Locations & Child Areas are displayed on the map.
How can I view the list of Users on Cloud Portal?
Existing users are listed under the User tab.
For more information read Cloud Portal: How do I manage users and roles?
Can I remove my email, once I register my account to a Partner or Customer Organization?
Currently, this is not supported on Cloud Portal. This also means that you cannot reuse an email address in a different Organization. As a workaround, consider creating an email alias.
How can I view the list of Licenses on Portal?
The licenses that have been added are available under the Licenses tab.
The following will be available to you:
- License Name
- License Key
- Status
- Assigned Device
- Location
- Start Date
- End Date
Where are the Device Settings on Cloud Portal and what do they provide?
Under the Device Information tab, you will find information for Device Name and Device Information including:
- Status
- Manufacturer
- Model
- Serial Number
- Channels
- MAC Address
- Device Firmware
- Cloud Connector Firmware
- Network settings, Assign Location and the Date & Time of the device location
For further information read Cloud Portal: How do I manage devices?
What are the Device Filters on Portal?
You can filter from the Device list by either Location, Area, or Status (Online, Offline, Firmware Update, or License Expired).
How can the current Super Admin transfer privilege to a new Super Admin?
Contact your Hanwha Support team with your Customer Organization details to transfer authority to a new Super Admin.
Does Cloud Portal require a license to use?
No, Cloud Portal is free to use. No license is required.
Where are the Device Settings on Portal?
The following options are available under the Device Management tab:
- Download Log
- Restart Device
- Factory Reset
- Reclaim Device
- Remove Device From Organization
- Cloud Connector Firmware Update
- Device Firmware Update
For further information read Cloud Portal: How do I manage devices?