Summary

In the Organization dashboard, you can view the status of the storage, servers, and cameras, as well as relevant firmware, warranty, licenses, and locations related to your organization at a glance.

This article provides the instructions for navigating and using this dashboard.

NOTE: You must have Power User or higher access to the WAVE system connected to your 
WAVE Sync account, otherwise the number of devices displayed in the HealthPro widget and 
dashboard may not match.

NOTE: In WAVE Sync, if multiple servers share a camera or multiple systems 
share a server, the number of devices displayed in the widget and dashboard may not match.
Therefore, we do not recommend duplicate registration of the device.

Using Widgets

You can view or hide the widgets by navigating to Settings > Dashboards.

The following widgets are available to you:

Locations - shows the locations and health status of servers, storage, and cameras
Servers - shows the status of your servers, such as offline, warning, good, error
Storage - shows the status of your storage units, such as offline, warning, good, error
Cameras - shows the status of your cameras, such as offline, warning, good, error
Firmware - shows the number of devices eligible for a firmware update and allows you to update firmware from the cloud and your computer
Licenses - shows the number of licenses you have in use, how many are still available, how many have expired, and the number of licenses expiring soon
Warranty Widget – shows the camera warranty for all Hanwha licensed devices

Locations Widget and Dashboard

You can view the location and health status of servers, storage, and cameras, as well as the status of relevant firmware, warranty, and licenses.

In the Locations dashboard, you can:

View the number of servers, storage, and cameras, and their current status.
View when camera errors occurred:

Errors that are less than 1 day old and are not assigned to an engineer for resolution

Errors that are more than 1 day old and are not assigned to an engineer for resolution

Errors that are already assigned to an engineer for resolution
View the status of the relevant firmware, warranty, and licenses.

To use the Locations widget and dashboard:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard () icon.
Navigate to the Locations widget to see the locations of your devices.
Navigate to the Locations widget to view the device location tree.
Click a Location to view the details of your equipment.

You will be redirected to the Locations dashboard.
Click the desired location to view the details of another location.

Servers Widget and Dashboard

You can view the status (Offline, Error, Warning or Good) of your HealthPro Bridge and WAVE servers. WAVE servers connected via WAVE Sync will also appear here.

NOTE: Currently, Error and Warning states are only supported by 
servers, storage, and cameras connected via WAVE Sync.

In the Servers dashboard, you can view and export the detailed information of each server.

To use the Servers widget and dashboard:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard () icon.
Navigate to the Servers widget.

You will see the number of servers in the following states: Offline, Error, Warning or Good.
Hover over the chart for a more granular breakdown.

Offline - The number of servers that are offline.

Error - The number of servers where abnormal errors occurred.

Warning - The number of servers where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the server from functioning normally.

Good - The number of servers that are functional.
To see the detailed status of all the servers, click Servers.

You will be redirected to the Servers dashboard. This covers both Cloud Portal and WAVE Sync servers, and can be filtered by Location.

Storage Widget and Dashboard

You can view the status of your hard disk storage units that are associated with a WAVE Server in the Location and their current state: Offline, Error, Warning or Good

NOTE: Currently only the server's storage connected via WAVE Sync 
is supported.

In the Storage dashboard, you can:

View the number of storage units that are associated with a WAVE Server.
View the detailed information of each storage unit.

To use the Storage widget:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard () icon.
Navigate to the Storage widget.

You will see the number of storage units in the location and their current state: Offline, Error, Warning or Good

Offline - The number of storage units that are offline.

Error - The number of storage units where abnormal errors occurred

Warning - The number of storage units where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the storage unit from functioning normally.

Good - The number of storage units that are functional.
To see the detailed status of all the storage units, click Storage.

You will be redirected to the Servers dashboard that displays the status of storage units.

Cameras Widget and Dashboard

You can view the status (Offline, Error, Warning or Good) of your cameras connected to HealthPro Bridge, WAVE Server, and Direct-to-Cloud.

NOTE: Currently, Error and Warning states are only supported by 
servers, storage, and cameras connected via WAVE Sync.

In the Cameras dashboard, you can:

View the number of cameras in the location and their current state: Offline, Error, Warning or Good
View the detailed information of each camera

To use the Cameras widget and dashboard:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard () icon.
Navigate to the Cameras widget.

You will see the number of cameras in the following states: Offline, Error, Warning or Good.

Offline - The number of cameras that are offline.

Error - The number of cameras where abnormal errors occurred.

Warning - The number of cameras where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the server from functioning normally.

Good - The number of cameras that are functional.
To see the detailed status of all the cameras, click Cameras.

You will be redirected to the Cameras dashboard.

Firmware Widget and Dashboard

You can view the number of devices eligible for a firmware update as well as update firmware from the cloud and your computer.

To use the Firmware widget and dashboard:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard () icon.
Navigate to the Firmware widget.

Here, you can view how many devices are updatable.

The following example shows that you can deploy firmware to 133 devices, with 94 needing updates. WAVE Sync-connected cameras cannot be updated through HealthPro, but HealthPro still reports that 322 out of 517 cameras are running outdated firmware.

Any devices running expired firmware, and which are updatable by HealthPro, are listed.

Other cameras may also be running expired firmware, but the update cannot be performed via HealthPro. This typically happens if the device is unlicensed, it is a WAVE Sync camera, or it might be a Direct-to-Cloud device (which is updated through the Cloud Portal). However, HealthPro can draw your attention to these devices so you can update them.
To schedule an automatic update, click Automatic firmware update.

To manually update from the Cloud or from the local computer, click the number that shows the total quantity of devices requiring an update.

You will be redirected to the Firmware dashboard.

For instructions on how to update, refer to HealthPro: How do I update firmware on devices?

License Widget

You can view the quantity of licenses that are Active, Available, Expired, Unlicensed devices, and Expiring Soon.

To use the Licenses widget:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard () icon.

Navigate to the Licenses widget. You can view the quantity of licenses and their current status: Expired, Expiring Soon, +30 Days valid license, and Unlicensed devices.

Expired - number of devices with expired licenses

Expiring Soon - number of devices with 30 days or LESS remaining before their license expiration date

+30 Days valid license - number of devices with 30 days or MORE remaining before their license expiration date

Unlicensed devices - number of devices that do not have a license attached.

NOTE: Unlicensed devices cannot receive firmware updates, detailed 
health information, or warranty information.

Common reasons for unlicensed devices include:
The device was never licensed.
The device did not have a license attached or insufficient licenses available.
The device's license expired.
The device's license has been detached.

NOTE: WAVE Sync Devices are not included in the number of devices 
displayed by the license widget because WAVE Sync devices cannot have 
licenses attached to them.

Warranty Widget

You can view the remaining camera warranty on all Hanwha Vision licensed devices.

NOTE: A STEP Partner must be associated with the Customer Organization, 
since this influences the warranty details. The Customer must invite 
the Partner in Cloud Portal, or the Partner must have created the 
Customer Organization from within the Partner Organization.

To use the Warranty widget:

In Cloud Portal, navigate to HealthPro.
In the navigation panel on the left side of the screen, click the Dashboard icon.
Navigate to the Warranty widget. You can view the number of devices time by time remaining: Expired, Expiring Soon, 1+ year valid period, and Unknown Warranty.

Expired - number of devices with expired warranty

Expiring Soon - number of devices with less than one year of warranty remaining

1+ year valid period - number of devices with more than one year of warranty remaining

Unknown Warranty - number of devices whose remaining warranty is unknown.
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NOTE: A STEP Partner must be linked in order to view warranty information.
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In Cloud Portal, use Invite Partner to link the Partner.
Click the Reload button to refresh warranty information for devices onboarded prior to linking the Customer Organization with a STEP Partner Organization.
Click Export to CSV to export the camera details.

The exported file contains the following camera details: Name, Model, Location, Server, MAC address, IP address, Serial number, Warranty Start, and Warranty End dates