Applies to:  DMPro

Summary:

In the Organization dashboard, you can view the status of the Storage, Servers, Cameras, and the relevant Firmware, Licenses, and Locations related to your organization at a glance.  

This article provides the instructions for navigating to and using the widgets for Locations, Servers, Cameras, Storages, Firmware, and Licenses.  

Step By Step Guide:

Using Widgets

You can view or hide the widgets by navigating to Settings > Dashboards.

The following widgets are available to you:

• Locations widget:  shows the locations and health status of servers and cameras, and the status of the relevant firmware and licenses. 
• Storage widget:  shows the status of your storage units, such as offline, warning, good, error.
• Servers widget:  shows the status of your servers, such as offline, warning, good, error.
• Cameras widget:  shows the status of your cameras, such as offline, warning, good, error.
• Firmware widget:  shows the number of devices eligible for a firmware update and allows you to update firmware from the cloud and your computer.
• Licenses widget:  shows the number of licenses you have in use, how many are still available, how many have expired, and the number of licenses expiring soon.

Locations Widget and Dashboard

You can view the Locations and health status of Servers, Cameras, and the status of the relevant Firmware and Licenses.

To use the Locations widget and dashboard:

1. In Cloud Portal, navigate to DMPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
   
   
3. Navigate to the Locations widget. You will see the locations of your devices.
   
   
   
4. Click a Location to view the details of your equipment. You will be redirected to the Locations dashboard.
   
   
   
5. In the Locations dashboard, you can:
   • View the number of Servers and Cameras, and their current status.
   • View when camera errors occurred:
     • Errors that are less than 1 day old and are not assigned to an engineer for resolution
     • Errors that are more than 1 day old and are not assigned to an engineer for resolution
     • Errors that are already assigned to an engineer for resolution
   • View the status of the relevant firmware and licenses.
     
     
6. To view other Locations' details, click the Location desired.

Storage Widget

You can view the status of your hard disk storage units that are associated with a WAVE Server in the Location and their current state:  Offline, Error, Warning or Good

To use the Storage widget:

1. In Cloud Portal, navigate to DMPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
   
   
3. Navigate to the Storage widget. You will see the number of storage units in the location and their current state:  Offline, Error, Warning or Good
   
   • Offline: The number of storage units that are offline
   • Error: The number of storage units where abnormal errors occurred
   • Warning: The number of storage units where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the storage unit from functioning normally.
   • Good: The number of storage units that are functional
     
     
4. To see the detailed status of all the storage units, click Storage. You will be redirected to the Servers dashboard that displays the status of storage units.
   
   
   
5. In the Servers dashboard, you can:
   • View the number of storage units that are associated with a WAVE Server.
   • View the detailed information of each storage unit.

Servers Widget and Dashboard

You can view the status: Offline, Error, Warning or Good of your servers:  DM Bridge connected to Cloud Portal and WAVE server connected to WAVE Sync.

To use the Servers widget and dashboard:

1. In Cloud Portal, navigate to DMPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
   
   
3. Navigate to the Servers widget. You will see the number of servers in the following states: Offline, Error, Warning or Good.
   
   
   • Offline: The number of servers that are offline
   • Error: The number of servers where abnormal errors occurred
   • Warning: The number of servers where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the server from functioning normally.
   • Good: The number of servers that are functional
     
     
4. To see the detailed status of all the servers, click Servers. You will be redirected to the Servers dashboard.
   
   
   
5. In the Servers dashboard, you can:
   • View the number of servers in a location and their current state:  Offline, Error, Warning or Good
   • View the detailed information of each server.

Cameras Widget and Dashboard

You can view the status: Offline, Error, Warning or Good of your cameras connected to DM Bridge, WAVE Server, and Direct-to-Cloud.

To use the Cameras widget and dashboard:

1. In Cloud Portal, navigate to DMPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
   
   
3. Navigate to the Cameras widget. You will see the number of cameras in the following states: Offline, Error, Warning or Good.
   
   
   • Offline: The number of cameras that are offline
   • Error: The number of cameras where abnormal errors occurred
   • Warning: The number of cameras where a non-critical but uncommon situation is occurring. If this situation persists, it will prevent the server from functioning normally.
   • Good: The number of cameras that are functional
     
     
4. To see the detailed status of all the cameras, click Cameras. You will be redirected to the Cameras dashboard.
   
   
   
5. In the Cameras dashboard, you can:
   • View the number of cameras in the location and their current state:  Offline, Error, Warning or Good
   • View the detailed information of each camera

Firmware Widget and Dashboard

You can view the number of devices eligible for a firmware update as well as update firmware from the cloud and your computer.

To use the Firmware widget and dashboard:

1. In Cloud Portal, navigate to DMPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
   
   
3. Navigate to the Firmware widget. Here, you can view how many devices are updatable.
   
   
   
4. To schedule an automatic update, click Automatic firmware update; to manually update from the cloud or from the local computer, click the number that shows the total quantity of devices requiring an update. You will be redirected to the Firmware dashboard. (For instructions on how to update, see the article DMPro: How do I update firmware on devices?)
   

Licenses Widget

You can view the quantity of licenses that are Active, Available, Expired, Unlicensed devices, and Expiring Soon.

To use the Licenses widget:

1. In Cloud Portal, navigate to DMPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
   
   
3. Navigate to the Licenses widget. You can view the quantity of licenses and their current status: Active, Available, Expired, the number of Unlicensed devices and Expiring soon.
   
   
   • Active: The number of licenses that are attached to your device
   • Available: The number of licenses that are available for your devices
   • Expired: The number of expired licenses
   • Unlicensed devices: The number of devices with no licenses
   • Expiring soon: The number of licenses expiring soon