Summary

With HealthPro, you can update the software (firmware) on devices automatically or manually. This article provides everything you need to know about updating the software (firmware).

NOTE: To update HealthPro Bridge software, see HealthPro Bridge: How do I update HealthPro 
Bridge software? 

Updating Software (Firmware)

Updating the Software (Firmware) Automatically

To schedule firmware updates to happen automatically:

1. In Cloud Portal, navigate to HealthPro.
   
   
2. In the navigation panel on the left side of the screen, click the Settings () icon, then click Auto firmware update.
   
   
   
   
3. Toggle Auto firmware update to On.
   
   
   
   Choose day - What day you want to update the firmware.
   
   Choose time - What time you want to update the firmware.
   
   Update devices - Whether to update multiple devices in parallel or sequentially.
   
   [0] devices excluded from updating - How many devices will not be updated.
   
   Remind me [ ] before updates - Select the checkbox to get notifications before firmware updates. Options are: 30 minutes, 1 hour, 2 hours, or 3 hours from the Choose time dropdown menu.
   
   
   
   To edit the excluded devices list:
   
   a. Click Exclude from updating.
   
   
   
   b. Select the device you do NOT want to update.
   
   
   
   
4. Click Apply. 
   
   The Apply button only appears when you set the start and end time in the Choose time section.
   
   

Updating from Cloud

To update from Cloud manually:

1. In Cloud Portal, navigate to HealthPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon and navigate to the Firmware widget.
   
   
   
   
3. Click the number beside Updatable devices.
   
   
   
   
4. Click Update from cloud to see devices with firmware updates available.
   
   
   
   You cannot update the firmware on the following devices:
   
   
   • Unlicensed devices - Attach a HealthPro license to enable firmware updates.
     
     
   • WAVE Sync devices - HealthPro cannot update the firmware on WAVE-attached cameras. Consider using HealthPro Bridge in parallel.
     
     
   • Direct-to-Cloud devices - HealthPro cannot update the firmware on cameras running the Cloud Connector App. Consider using HealthPro Bridge in parallel, or managing the firmware using Cloud Portal.

     NOTE: To update the firmware on WAVE Sync and Direct-to-Cloud devices, 
     connect them to HealthPro Bridge and ensure the licenses are attached to the 
     devices. For instructions on how to use HealthPro Bridge, refer to 
     HealthPro Bridge: How do I add multiple devices at once to the Hanwha Vision Cloud?

5. Select the devices to update.
   
   
6. Select Sequentially to update devices sequentially; select In parallel to update devices in parallel.
   
   
7. Click Update firmware.
   
   

Updating from Computer

You may update a device’s firmware using a local copy of the file.

NOTE: For Hanwha camera firmware updates via HealthPro, we recommend 
using files with the .img extension. If using a zip file, updates 
may occasionally fail due to its internal directory structure. If 
this happens, manually update using the unzipped .img file. 
Automatic updates may also fail for the same reason; in this case, 
download the firmware from the Hanwha website, unzip it, and manually 
update using the .img file.

To update from computer manually:

1. In Cloud Portal, navigate to HealthPro.
   
   
2. In the navigation panel on the left side of the screen, click the Dashboard () icon and navigate to the Firmware widget.
   
   
3. Click the number beside Updatable devices.
   
   
4. Click Update from computer to see devices with firmware updates available.
   
   
   
   
5. Click the Plus icon next to Upload a firmware file from your computer and browse for the file.
   
   
   
   
6. Click Update firmware.