Summary

The Devices page in Cloud Portal allows for quick navigation through your devices. On this page, you can add devices to the organization, bulk add devices via Wisenet Device Manager, view device information, remove devices from the organization, detach an application from a device, configure automatic firmware upgrades, and configure other settings related to devices. Devices can also be sorted by device status, license status, or firmware update.

This article provides instructions for using the Devices page in Cloud Portal.

Using the Devices Page

To access and configure the Devices page:

Sign in to your Cloud Portal account.
Click Devices to configure your device settings.

On the Devices page, you can:

View device information
Detach an application from a device
Add a device
Add multiple cameras at once
Manage a device

NOTE: What you can do varies depending on your permissions.

View Device Information

To view device information:

Sign in to your Cloud Portal account.
Click Devices to see a list of devices already claimed or in the process of claiming.

Listed devices: Cameras, HealthPro Bridge (software gateway), WAVE servers, CGA (hardware gateway)

Devices pending the claim process will be listed under Onboard Devices.
Search for a device you want to view.

You can search in several different ways: enter the device name in the box, scroll down, or filter the devices listed by device status, license status, or firmware update.

You will see the following information:

Name

Model

Serial Number - Serial number of the device.

Status - Displays the devices’ status: offline, online, claiming (pending claim), deactivated
Offline - Device is offline.
Online - Device is online.
Claiming (Pending Claim) - Not yet claimed. The device is being claimed.
Deactivated: The device was removed from the organization, with historical data linked.

Location - Device’s site location. A location represents a virtual or physical location. Location is tied to a time zone. A Server (Edge Gateway or Device Manager Server) must be mapped to a location.

Area - Logical representation of an area. A device must be mapped to an Area.

Applications Linked - Applications linked to the device (OnCloud, SightMind, HealthPro) are shown in orange.

Some devices will be nested under others. For example, multi-sensor cameras will have a row for each sensor. HealthPro Bridge may contain a WAVE server and cameras, while a WAVE server might also contain cameras.
Click the Device Settings () icon in the top right of the box.

Under Device Information, you will see the following details:

Device Name - Unique identification name of the device.

Device Information

Status - Current status of the device (ex: claiming)

Manufacturer - Manufacturer of the device

Model - Device model details

Serial Number - Unique serial number of the device

Channels - 1 is a single-channel device; greater than >1 is a multi-channel device
and the number of channels.

MAC Address - MAC address of the network adapter

Camera Firmware - Camera Firmware version

Cloud Connector Firmware - Cloud Connected firmware version

Network

IP Type - IP type to be used on this data connection

IP Address - Internet protocol address

Mac Address - MAC address of the network adapter

Subnet Mask - Number that distinguishes the network address and
the host address within an IP address

DNS1

DNS2

Assign Location - Where the device is claimed

Date & Time - System time and time zone synchronized with your device’s location

Detach an Application from a Device

To detach an application from a device:

Sign in to your Cloud Portal account.
Click Devices to see a list of devices already claimed or in the process of claiming.
Navigate to the application from which you wish to unclaim the device.
Find the device to detach from the list of devices in the application.
Unclaim the device.

Once detached, the device no longer shows up on the application’s list of claimed devices.
Find the device on the Cloud Portal list of devices.

If an application license was previously attached to this device, the license will be detached and can be used for another device.

This device is ready to be removed from the Organization.

Add a Device

To add a device:

Ensure your device is connected to the network and turned on.
From your laptop, connect to the same network.
Update a camera to the latest firmware, either manually via the Web UI or using Wisenet Device Manager.
Sign in to the device’s Web UI with the device’s local admin ID and password.
Open the camera Setup Page and navigate to Open Platform.
Upload and install the CloudConnector_v_xxx.cap package.
After successful installation, run the application.

The status will change to Running….
```
NOTE: Be sure Auto Start is set to Enable.
```
Create an end user account at become a customer or a partner account at become a partner.
The Organization ID and Short name are displayed.
Click the Copy icon to copy your Organization ID to the clipboard.
In a separate tab, return to the Open Platform page on the camera you want to enroll and click Go App.

A new tab will launch.
On the Device Authentication page, paste the Organization ID.
The organization’s short name will be copied from Cloud Portal.
On the Device Authentication page, paste the Short name.
Enter your camera credentials then click Connect to Hanwha Vision Cloud.
```
NOTE: These are the same credentials you used to sign in to the 
camera's Web UI. 
```
The connection to Cloud Portal is started and the following message appears: You are connecting to Organization Name.

This device is now listed as pending under Onboard Devices on Cloud Portal.
On the Cloud Portal Devices page, navigate to Onboard Devices.

If this device was previously part of your organization, you will reclaim it.
Select either the Re-attach Camera to Account or Setup As New Device radio button.

After the device is claimed, or reclaimed, it is listed under the list of devices on Cloud Portal’s Devices page.

Adding Multiple Cameras at Once

There are two applications you can use to add multiple cameras at one time:

Wisenet Device Manager
HealthPro Bridge

To add cameras via Wisenet Device Manager, refer to Device Manager: How do I add multiple devices at once to the Hanwha Vision Cloud?

To add cameras via HealthPro Bridge, refer to HealthPro Bridge: How do I add multiple devices at once to the Hanwha Vision Cloud?

Manage a Device

To manage a device:

1. Sign in to your Cloud Portal account.
2. Click Devices to see a list of devices.
3. On the device you want to manage, click the Device Settings () icon.
4. Click Device Management.

On the Device Management page, you can:

Download a log
Restart a device
Factory reset a device
Reclaim a device
Remove a device from your organization
Update the cloud firmware automatically
Update the device firmware automatically

Download a Log

To download a log:

Navigate to the Device Management page.
Click Download Log.

Restart a Device

To restart a device:

Navigate to the Device Management page.
Click Restart Device.

Factory Reset a Device

To factory reset a device:

Navigate to the Device Management page.
Click Factory Reset.

Reclaim a Device

NOTE: You can reclaim a device previously unclaimed from an Organization with 
status Deactivated.

To reclaim a device:

Navigate to the Device Management page for that device.
Click Reclaim Device.
Select either the Re-attach Camera to Account or Setup As New Device radio button.

On the list of devices, the status will change to Claiming.

After 5 minutes or so, the status will change to Online.

Remove a Device from your Organization

NOTE: You cannot remove a device that is currently claimed by an 
application. They must first be unclaimed by that application.

To remove a device from your organization:

Navigate to the Device list.
Check if there is any application linked.
If any application is linked to the device, detach the application.
For that device, all application icons should be grey.
Click the gear () icon to open device settings.
Click Device Management > Remove Device from Organization.

A remove confirmation pop-up appears.
Click Remove This Device.

At this point:
If the device has recordings associated, the status will change from Online to Deactivated. You can reclaim this device and maintain the camera’s previous settings and recordings.
If the device has no recordings or data associated, the device will permanently get removed from your organization and the device row will be deleted from the list of devices on your organization.

Update the Cloud Firmware Automatically

To update the Cloud firmware automatically:

1. Navigate to Device Management > Cloud Connector Firmware Update.
2. Toggle on Auto Update Cloud Connector Firmware.
3. Enter the day and time to update the cloud firmware automatically.
  
  The firmware will be updated according to the set schedule.

Update the Device Firmware Automatically

To update the device firmware automatically:

1. Navigate to Device Management > Device Firmware Update.
2. Toggle on Auto Update Device Firmware.
3. Enter the day and time to update the device firmware automatically.
  
  The firmware will be updated according to the set schedule.