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Cloud Portal: How do I manage locations?

  • Updated

Applies to: Cloud Portal

Summary:

The Locations page in Cloud Portal allows for quick navigation through your devices’ site locations. On this page, you can view device locations on a map and add, edit, or remove those locations.

This article provides instructions for using the Locations page.

Step By Step Guide:

To access and configure the Locations page:

  1.  Sign in to your Cloud Portal account.

  2. Click Locations to configure your device location settings.


On the Locations page, you can:

NOTE: What you can do varies depending on your permissions.

Search for a Device Location on the Map

NOTE: Location represents a virtual or physical location and is tied to a time 
zone. A Server (Edge Gateway or Device Manager Server) must be mapped to a 
location. Area is the logical representation of an area. A device must be mapped
to an Area. The following is an example hierarchy: Org/Location/Area/Device(s)

To search for a device location on the map:

  1. Sign in to your Cloud Portal account.

  2. Click Locations to see a map.

  3. Locate your cursor on the map and drag up or down to move around. You can also use the plus (+) and minus (-) to zoom in or out.
    Orange icons show the number of devices already added to that location.
  4. Click the orange device location icon to see the device’s basic information.

Add a Location

To add a device location to the map:

  1. Sign in to your Cloud Portal account.

  2. Click Locations > Add Location.


  3. Enter the location name and address and optionally select your time zone and location contact.


  4. Enter an area in the Main Area field.

  5. Click Create Location.
    The location and area will now be visible on the map.

Edit a Location

To edit device location information:

  1. Sign in to your Cloud Portal account.

  2. Click Locations.

  3. Find the orange icon for the device to edit on the map.

  4. Click the icon showing the number of devices added to that location.
    A box appears showing the device information.
  5. Click Edit.


  6. Change the location name, address, time zone, and location contact (as needed).
  7. Edit the information in the Areas fields.

  8. Click Save Changes.

Remove a Location

NOTE: When removing a location, it cannot be the only location in the 
Organization. A Customer Organization must have at least one location and one 
area.

To remove a location from the map:

  1. Sign in to your Cloud Portal account.

  2. Click Locations.

  3. Find the orange icon for the device to remove from the map.

  4. Click the icon showing the number of devices in that location.
    A box appears showing the device information.
  5. Click Edit.

  6. Click Remove This Location.

    A     Remove confirmation pop-up appears.
  7. Click Remove This Location.
    The following warning will be displayed if the location has another associated device.

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