Summary

This article describes the process to unlock a Cloud Portal account, and who has the permission to do so.

Permissions

NOTE: Super Admins and Admins can unlock Admins and Users.
A linked Partner Super Admin or Partner Admin can unlock 
Customer Admins and Customer Users.

Most customer organizations have a linked Partner organization to assist with system administration. For these customers, the account unlocking permissions are shown in the following table.

NOTE: The unlocker is located in the first column.

Within a STEP partner organization, both Partner Super Admins and Partner Admins may unlock Partner User accounts.

NOTE: To unlock a Partner Super Admin account contact Hanwha Vision 
Technical Support.

Unlocking an Account

After a Cloud Portal user fails to sign in for the fifth time, they will be locked out.

To unlock an account:

1. Using credentials that have authority to unlock the account, sign in to your Cloud Portal account.
   
   
2. Click the Users tab at the top of the screen.
   
   
   
   
3. Locate the locked User from the list.

   NOTE: You can sort the list by clicking the column headers, such as Status.

   
   
   
4. Click the locked user's row to edit their details.
   
   In the user's details page, you will notice an Unlock Account link in the top right-hand corner.
   In the following images, notice the one on the left is unlocked, but the one on the right is locked.
   
    
   
   
5. Click the Unlock Account link.
   
   You will receive confirmation within seconds.
   
   
   
   
6. Return to the Users page, where the user's status will have reverted from Account Locked to Active.