OnCloud: How do I unlock a locked account?

Applies to: OnCloud

Summary:

If someone tries to log in with the wrong password three times, OnCloud locks their account.

You need to be an administrator to unlock accounts.

Step By Step Guide:

Unlock an account

1. In OnCloud, click the building icon at the top right:
   
   
   

   
   If you don't see this icon, you don't have permission to unlock accounts.
   
   
2. In the Users section, click Manage:
   
   
   
   
   
3. You can find a locked account by looking in the Status column.
   Click the Status heading to sort accounts by status:
   
   
   
   
4. Click a locked account in the list.
   
   
5. Click Unlock Account:
   
   
   
   
6. This shows the confirmation:
   
   

The user receives an email with a link to update their password.

Next Steps:

• To reset a password for an account that isn't locked, see OnCloud: How do I reset someone else's password?