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HealthPro Bridge: How do I add multiple devices at once to Hanwha Vision Cloud?

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Summary

HealthPro Bridge is an on-premises software application that makes cameras and devices accessible in the Cloud Portal to be used in HealthPro. Alternative connectivity options include the Direct-to-Cloud app running on compatible cameras and WAVE Sync. This article describes how to configure HealthPro Bridge.

For more information, refer to the HealthPro Bridge: FAQ.

System Requirements

  • Windows 10 or above
  • MS Visual C++ 2015-2022 redistributable 
NOTE: HealthPro Bridge may be installed on an existing server in your network 
that meets the system requirements

Adding Multiple Devices

To add multiple devices to the Cloud with HealthPro Bridge:

  1. Download the latest version of Hanwha Vision HealthPro Bridge and launch the application.

  2. When signing in for the first time, specify the Server name and Password for the admin account.

  3. Enter the Server name, ID (pre-populated as admin), Password, Confirm password, and click Submit.

  4. Enter your credentials and click Login.

  5. Enter the Camera credentials (ID and Password) and click Scan.

    This will populate the list of devices discovered within your network.

    Status icons:
    StatusIcons.png
    Cloud icons:
    CloudIcons.png

  6. Enter the Org. ID and Short name then click Connect to establish a connection with Cloud Portal.

    If you are unsure, you can find the Org. ID and Short name in Cloud Portal.

    The status of the Cloud Portal connection will change from Not Connected to Pending.  At this point, the admin of the Cloud Portal account may accept the Cloud Portal connection request from Cloud Portal and the status will change to Connected.
    NOTE: You will not be able to add any device to the cloud until the status of
    the Cloud Portal connection changes to Connected.
    When the status of the Cloud Portal connection is Connected, the Add to cloud button becomes available.

  7. Select the devices that you wish to add to the cloud and click Add to cloud.

    When a Cloud Portal administrator approves a cloud link connection request, the status will change from Pending to Added.

Troubleshooting

If you run into any issues, ensure that the following HealthPro Bridge related services are running in Windows Services.

 

 

 

 

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