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WAVE: How to fix an analytics storage DB permissions issue

  • Updated

Applies to: WAVE

Summary:

This article provides the instructions for correcting an issue with analytics storage DB permissions.

Explanation of Behavior:

The Storage Issue: Analytics storage DB error. Insufficient permissions on the mount point. error message typically occurs on Ubuntu servers when trying to store analytics data on a storage location that WAVE Server is not able to properly access due to inadequate permissions.

Your server is likely missing the following permissions to the storage drive:

  • Read - the capability to read the contents of the file

  • Execute - the capability to execute a file or view the contents of a directory

Resolution:

In the WebAdmin client Advanced interface of the WAVE Server, there is an option called  forceAnalyticsDbStoragePermissions that provides the WAVE Server application the necessary read and execute permissions for that storage location.

To enable forceAnalyticsDbStoragePermissions:

  1. Open the WAVE WebAdmin Advancedwebpage.
    http://<server ip>:<server port>/static/index.html#/advanced

  2. Log in with the admin account to gain access.

  3. Check the forceAnalyticsDbStoragePermissons checkbox to enable.



  4. Click Save at the bottom of the page. 

 

 

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