Applies to: WAVE
Issue Summary
This article provides the instructions for correcting an issue with analytics storage DB permissions.
The Storage Issue: Analytics storage DB error. Insufficient permissions on the mount point. error message typically occurs on Ubuntu servers when trying to store analytics data on a storage location that WAVE Server is not able to properly access due to inadequate permissions. This happens when the server is likely missing the following permissions to the storage drive:
- Read - the capability to read the contents of the file
- Execute - the capability to execute a file or view the contents of a directory
Resolution
In the WebAdmin client Advanced interface of the WAVE Server, there is an option called forceAnalyticsDbStoragePermissions that provides the WAVE Server application the necessary read and execute permissions for that storage location.
To enable forceAnalyticsDbStoragePermissions:
- Open the WAVE WebAdmin Advanced web page.
http://<server ip>:<server port>/static/index.html#/advanced - Log in with the admin account to gain access.
- Check the box next to forceAnalyticsDbStoragePermissons to enable.
- Click Save at the bottom of the page.