Applies to Models: Smart Viewer

Summary:

• Camera views in Smart Viewer are offline from the NVR. 
  
  

Explanation of Behavior:

• If the camera goes offline in the NVR, Smart Viewer will also fail to display a stream. 
• To prove that the cameras are offline, log into the NVR directly or through a browser on your PC.
• If the recorder has been issued or assigned a new IP, then Smart Viewer will not automatically reconnect.

Resolution:

• If the NVR is in Plug and Play mode, rebooting the NVR may bring the cameras back online.
• If the cameras are registered and assigned static IP's. 
  • In this instance, you must remove and manually re-register the cameras.
• You would have to re-establish the connection to the NVR by re-registering it into Smart Viewer.