Applies to Models: Wave Mobile for iOS

Summary:

When there are instances of abnormal behavior on the Wave Mobile applications. Support will ask for the collection of logs from the mobile device.

Step By Step Guide:

1. Open the Wave Mobile app

2. Click on the three horizontal lines in the upper left of the application

3. Click Disconnect from Server

4. Press and hold down on the version number for over ten seconds (Figure 1)

Figure 1

5. Click on Change Log Level (Figure 2)

6. Change the log level to Debug2 (Figure 2)

7. Change the minutes to 5 (Figure 2)

8. Click on Upload Logs Next (Figure 2)

Figure 2

9. A System ID will be copied to the clipboard (Figure 3)

10. Click the back arrow (Figure 3)

Figure 3

11. Reconnect to your system

12. Recreate the issue more than once for good logging

13. Close Wave Mobile and note the time

14. Update your support ticket with the System ID, and the time of the events