Applies to Models:  All Hanwha Model Cameras

Summary:

If you are experiencing issues with your cameras, it is helpful to supply logs to Tech Support for troubleshooting purposes.  This document explains how to gather camera debug and dying logs using Wisenet Device Manager.

Step By Step Guide:

Open Wisenet Device Manager.

Select the cameras you wish to collect logs from, they must have a status of Login OK (Figure 1) 

Figure 1

Once selected, go to the menu bar and select System/Trouble Shooting/Debug Log (Figure 2)

Figure 2

Another window will open with the selected cameras listed.  There is a File Download field where you will enter the path to where you want to save the logs by selecting the three dots on the side.  (Figure 3)

Figure 3

Next, choose start. (Figure 4)  Duplicate the issue the unit is having.

Figure 4

Once the issue has been duplicated and you want to retrieve the logs, select Stop.  (Figure 5)

Figure 5

This will save the logs in the location you chose in Figure 3.  You will see Complete under the Status column.  (Figure 6) Once the logs have been created, please supply them to Support via your open ticket.

Figure 6