Applies to Models: All Smartcam Models
To fully enjoy all the innovative features of your SmartCam, periodically check up on your Wi-Fi connection to make sure it’s running optimally. Here are few tips and tricks to try:
1. Router Check Up
If your home network is slower than usual, dropping your connection or getting spotty coverage around your home, the culprit may be an old router. If it’s more than 4-5 years old it’s definitely time to think about replacing it.
Obstacles between your router and devices you’re trying to connect to may result in a weak signal. Try placing your router in a space where you are most likely to be using the Wi-Fi often rather than someplace far like a corner bedroom or basement.
If you are still experiencing a weak signal, a Wi-Fi extender may help bridge your connection to your devices. Here are a few recommendation from PC Mag. (https://www.pcmag.com/roundup/353474/the-best-wireless-range-extenders)
2. SmartCam Settings
Be sure to confirm your bandwidth is correct for your SmartCam. Cameras use 2.4Ghz or 5Ghz, depending on the model.
If your SmartCam is single band, be sure to connect it to 2.4Ghz.
Check that your SmartCam has the latest firmware update. You can check this out by clicking on
“Options” (gear icon) in the Wisenet SmartCam+ app (version 2.9 on iOS and version 2.1 on Android) then “General” to view any pending updates.
Lower resolution to Mid or Low in camera settings.