Applies to Models: Hanwha Cameras 

Summary:

When a Hanwha camera is registered to a Verint NVR, the use of different FPS can be engaged on the NVR

Explanation of Behavior:

• Enabling this option is required to keep the video connection alive for Verint EdgeVR recorders using different frame rates between normal and event.

Resolution:

• Firmware can be easily updated via the NVRs web interface, the NVRs monitor/mouse interface, Wisenet Device Manager, or Wisenet Viewer. The process takes approximately 5 minutes.
• The way Verint operates is that the recorder will dictate the camera's FPS, and changing the video profile on the camera, by default, momentarily drops and reestablishs the connections.