In Multi-NIC hardware environments, it is important to remember that the calculation of the HARDWARE ID is based on the configuration of the NIC when WAVE is originally installed.
If a NIC hardware configuration is modified AFTER WAVE licenses have been activated - for example, if one NIC port is disabled - the HARDWARE ID will change and licenses will become invalid.
Windows OS Multi-NIC Troubleshooting
- Re-enable the NIC.
- Open Command Prompt and type ipconfig/all
- Find the re-enabled NIC and copy the Mac Address (aka Physical Address) to a text file or clipboard. Change the hyphens in the mac address to colons. (example: B4-AE-2B-3B-FB-A1 to B4:AE:2B:3B:FB:A1)
- Open the Regedit app (on Windows 7 or later)
- Select HKEY_LOCAL_MACHINE -> SOFTWARE ->Hanwha -> Hanwha Media Server.
- Find storedMac and double-click to open the Edit String dialog.
- In the Value datawindow copy and paste the Mac Address from above (remember to change the hyphens to colons) and press OK.
- Restart the WAVE Media Server using the WAVE Server Tray Tool (located in the lower right-hand side of the Windows Start bar.) or using the WAVE Web Interface.
- Repeat for all affected NICs until licenses no longer show as invalid.
Ubuntu Linux OS Multi-NIC Troubleshooting
- Re-enable the NIC.
- Open the Terminal application and type ifconfig
- Find the re-enabled NIC and copy the Mac Address (next to HWaddr) to a text file or clipboard.
- While still in the Terminal application type cd /opt/Hanwha/mediaserver/etc and press enter.
- Type sudo nano mediaserver.confand press enter.
- Find the storedMacstring and replace the existing value (after the = sign) with the copied value from step 3.
- Press control + x, press Y, and press enter to apply the changes.
- While still in Terminal application type sudo /etc/init.d/Hanwha-Media Server restartand press enter.
- Repeat for all affected NICs until licenses no longer show as invalid.